News & Insights

Customs and Border Protection Bonds FAQ – How Do I Resolve an eBond Rejection?

As part of our ongoing efforts to provide the tools and resources you need to successfully manage a compliant Customs Bond Program, we offer the following answers to your most frequently asked questions. The following information reveals some of the most common reasons why eBonds are rejected by CBP and solutions on how these issues […]

June 02, 2017

eBond, Industry Insights

Memorial Day Hours

In Honor of Memorial Day, our offices will close at 3pm on Friday, May 26th and remain closed on Monday, May 29th. We will resume normal business hours on Tuesday, May 30th.  

May 25, 2017

Corporate Communiqué

LSPs: Getting Prepared for the 2017 Peak Holiday Season

Although the peak holiday season is still months away, shippers and logistics service providers should heed the lessons of past missteps in order to ensure that the upcoming season is a happy one for their customers. It’s this very time period – the day after Thanksgiving to December 23 – that many retailers earn the […]

May 22, 2017

Cargo Insurance, Industry Insights, Shipping, Transportation

Cyber Attacks, Natural Disasters and Supply Chain Failures Among Top Vulnerabilities for Businesses

In its annual Global Resilience Index, insurer FM Global revealed that cyber attacks, natural hazards and supply chain failure are among the top risks that businesses face around the world. The annual index, which is online and available for free, ranks 130 countries and territories by their enterprise resilience to disruptive events. It provides a […]

May 15, 2017

Industry Insights, Insights

An Inside Look at Declared Value Vs. Cargo Insurance

Shippers often mistake declared value coverage with Cargo insurance, but in fact they are quite different. It is important to understand these differences and how claims are paid under each type of policy. Following is a brief overview of how these policies work. The practice of declaring a value for carriage occurs when a shipper […]

May 08, 2017

Cargo Insurance, Industry Insights, Shipping

Cargo Insurance in Action: Beyond Cargo Theft and Damage

The global insolvency of Hanjin Shipping Co. Ltd. had a tremendous impact on cargo owners, including losses involving the need to move cargo from one carrier to another; making arrangements for additional transportation modes; and taking measures to minimize losses resulting in additional storage fees, charges and fines; among other claims. Hanjin, the largest shipping […]

April 21, 2017

Cargo Insurance, Industry Insights

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Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.


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