File a Claim

Transportation Legal Liability Claims

If a claim is made against you OR if you know of any possible claim situation for which you may be held responsible, immediately notify:

Underwriters at Lloyds c/o
Roanoke Claims Services
1501 E. Woodfield Road, Suite 400W
Schaumburg, IL 60173
ATTN: Marine Claims
Fax: 1-847-969-8200
For Questions/Comments: 1-800-Roanoke


Cargo Insurance Claims Service

In the event of a financial loss, you want to work with a partner equipped to expedite your claim and represent your interests. That partner is Roanoke and our claims service team! Quality and experience are the tools in trade of this specialized unit providing our clients expedited and professional claims management services. With a combined total of over 165 years experience in claim handling, our customer service-oriented claims staff is the perfect solution to your CargoTransportation Legal Liability, Errors and Omissions or Business Insurance claim.

When it comes to your Cargo insurance claims, we have the know-how to work on your behalf with insurance adjusters to ensure that your claim is settled responsibly and responsively. We also aggressively handle transportation-related subrogation to recover monies from carriers in an effort to successfully reduce your claims ratios and minimize your losses.

Most of our claims personnel have prior training and technical experience working for insurance companies. They are proficient with cargo policy clauses; claims adjustments and calculations; claims documents; salvage procedures and survey arrangements. Our claims personnel undergo a thorough training program to ensure we are providing consistent, quality service to which our clients are accustomed.

We invite you to learn more about us, our experienced talent in this highly specialized area, our creative solutions, and the value we will bring to you and your clients. Please contact us at 1-800-ROANOKE (800-762-6653).

Business Insurance Claims

You’ve heard that the best defense is a good offense. That’s true of insurance claims as well. Take advantage of your insurance company’s loss control offerings to reduce the potential for a claim.

Before a claim occurs, we recommend the following:

  • Create a business-restoration plan to use in case of disaster. The plan should include names and contact numbers of suppliers, employees, and companies that clean, rebuild and do fire restoration work.
  • The best defense in the protection of your real and personal property is an up-to-date appraisal or inventory with photographs to document the condition of the property prior to the disaster.
  • Back up your systems daily. Arrange with your hardware and software vendors for replacement and/or temporary processing options.
  • Store all of this information at another location.

Each type of insurance claim presents a different reporting structure. The information provided will assist you in gathering information and reporting a claim to your insurer.

All of your policies contain a clause that requires you report claims as soon as possible. Failure to do so can affect your coverage.


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Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.


If you have any questions or need help, feel free to contact with our team.



1501 E. Woodfield Road

Suite 400W

Schaumburg, IL 60173


390 Bay Street

Munich Re Centre, 22nd Floor

Toronto, ON M5H 2Y2

Solutions that Go the Distance.

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