Transportation Legal Liability Claims
Bill of Lading Claims
The following instructions will assist you in handling a Bill of Lading Legal Liability claim that may be presented against you. These guidelines are also available here.
NOTE: In the event of a claim, you must not admit liability, settle any claim, and/or interfere in any negotiation for settlement or legal proceeding without the written consent of Underwriters. Underwriters reserve the right to settle any claim or suit.
In the event a claim has been filed against you, be sure to:
- Advise the cargo owner to present their claim to their own first party cargo insurer in order to secure the broadest form of coverage since your liability may be limited.
- File formal claims against all liable parties.
- Retain all copies of the Ocean, Air and/or Inland Bills of Lading (front and reverse sides), delivery receipts, pictures, survey report, freight invoice, customs entries and other documentation on the shipment. Submit all pertinent information to Roanoke Claims and/or the insurance company for review.
Errors & Omissions Claims
Notify employees of these guidelines to maximize the benefits of your E&O policy and to reduce potential liability exposure. These guidelines are also available as a Desktop Claims Guide.
IT IS CRITICAL THAT YOU DO NOT Until first having consulted with and obtained approval from underwriters or its designated attorneys:
- Make any payment
- Assume any obligation
- Incur any expense
- Admit liability
You can access an E&O Claims report here.
Any payments made, obligations assumed, or expenses incurred will not be reimbursed by this policy, unless approval was obtained from underwriters prior to the expenses being incurred.
Making payments or accepting liability without the prior approval of underwriters may jeopardize your coverage under this policy.
Legal Services under this policy are provided only by law firms specifically assigned by underwriters, at their sole discretion.
Any legal fees you incur without an underwriter’s express prior authorization will not be covered under or reimbursed by this policy.
What to Do in the Event of a Claim
If a claim is made against you OR if you know of any possible claim situation for which you may be held responsible, immediately notify:
Underwriters at Lloyds c/o
Roanoke Claims Services
1475 East Woodfield Road, Suite 500
Schaumburg, IL 60173
ATTN: Insurance Claims
For Questions/Comments: 1-800-Roanoke
Subrogation is one of the most important parts of the claim process. A successful approach to subrogation can make a big difference to the bottom line – and making subrogation a priority rather than a postscript is important to Roanoke Claims Services. Our dedicated team has developed an effective and efficient recovery process. Take a look at some recent recoveries.The subrogation process begins with the identification of potential recovery as soon as a new claim is reported. Once the claim information is received, research and investigation procedures begin.
The recovery team has the expertise to identify third party liability when applicable and actively pursues at-fault carriers, demanding reimbursement for not only the claim payment but also any deductible incurred by our assureds.
Our comprehensive focus on subrogation is to ensure systematic pursuit of all at-fault carriers; identifying all possible subrogation opportunities in addition to recognizing maximum recoveries.
Attention to detail and unrelenting persistence are our claims service team’s strengths.