Transportation Legal Liability Claims

Errors & Omissions Claims

Notify employees of these guidelines to maximize the benefits of your E&O policy and to reduce potential liability exposure. These guidelines are also available as a Desktop Claims Guide.

IT IS CRITICAL THAT YOU DO NOT Until first having consulted with and obtained approval from underwriters or its designated attorneys:

  • Make any payment
  • Assume any obligation
  • Incur any expense
  • Admit liability

You can access an E&O Claims report here.


Any payments made, obligations assumed, or expenses incurred will not be reimbursed by this policy, unless approval was obtained from underwriters prior to the expenses being incurred.

Making payments or accepting liability without the prior approval of underwriters may jeopardize your coverage under this policy.

Legal Services under this policy are provided only by law firms specifically assigned by underwriters, at their sole discretion.

Any legal fees you incur without an underwriter’s express prior authorization will not be covered under or reimbursed by this policy.



What to Do in the Event of a Claim

If a claim is made against you OR if you know of any possible claim situation for which you may be held responsible, immediately notify:

Underwriters at Lloyds c/o
Roanoke Claims Services
1501 E. Woodfield Road, Suite 400W
Schaumburg, IL 60173
ATTN: Insurance Claims
Fax: 1-847-969-8200
For Questions/Comments: 1-800-Roanoke


Subrogation is one of the most important parts of the claim process. A successful approach to subrogation can make a big difference to the bottom line – and making subrogation a priority rather than a postscript is important to Roanoke Claims Services. Our dedicated team has developed an effective and efficient recovery process. Take a look at some recent recoveries.The subrogation process begins with the identification of potential recovery as soon as a new claim is reported. Once the claim information is received, research and investigation procedures begin.

The recovery team has the expertise to identify third party liability when applicable and actively pursues at-fault carriers, demanding reimbursement for not only the claim payment but also any deductible incurred by our assureds.

Our comprehensive focus on subrogation is to ensure systematic pursuit of all at-fault carriers; identifying all possible subrogation opportunities in addition to recognizing maximum recoveries.

Attention to detail and unrelenting persistence are our claims service team’s strengths.

Professional Partnerships

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.


If you have any questions or need help, feel free to contact with our team.



1501 E. Woodfield Road

Suite 400W

Schaumburg, IL 60173


390 Bay Street

Munich Re Centre, 22nd Floor

Toronto, ON M5H 2Y2

Solutions that Go the Distance.

© 2024 Roanoke Insurance Group Inc. A Munich Re company

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