Our enduring mission is to provide a peerless client experience, while we help to drive supply chain success for the trade and logistics industries. To achieve the highest level of client satisfaction, Roanoke hired a brand consultant to reach out to our clients and partners for an honest appraisal of where we are meeting or exceeding expectations and what we can do better. The overwhelming response was an appreciation for our highly personal, consistent, attentive and thorough customer service. The feedback we received was consistent and invaluable, and we’re committed to an ongoing focus on exceptional customer service that incorporates our values of a friendly, professional, responsive, and skillful client care. Our vision is a consistent client experience that ensures efficiency, simplicity, and clarity with each interaction.
Delivering quality insurance
Established in 1935, Roanoke was the first company in the United States to serve the needs of customs brokers and their clients. Our missions has always been – and continues to be – to set the industry standard in delivering quality insurance, surety and risk management services to those businesses involved in importing, exporting or transporting goods.
Roanoke is a subsidiary of Munich Re, one of the top 10 commercial insurers and one of the top 100 largest companies worldwide. We are also an affiliate of the Munich Re Syndicate, Ltd., the leading syndicate underwriting transportation risks of Lloyd’s of London.