Solutions
that Go the Distance

INSURANCE | SURETY BONDS | ATA CARNETS

Your Cross-Border Solution Specialist

Go Ahead –
Cross the Line With Us

Roanoke Canada LogoWe are bringing the Roanoke Way to Canada! Our industry-leading customs bond platform, FastBond TM, is already providing Canadian customs brokers the bond issuance capabilities they need to meet CSBA’s emerging CARM requirements.

Roanoke’s specially designed cargo and liability coverages have also come north of the border to meet the needs of import, trade, and logistics professionals in Canada. View our Solutions page for details.

solutions

A word of Welcome!

“ I am excited for the future of Roanoke and for the success we’ll bring to our customers and partners. Since 1935 we’ve led the industry delivering tailored products and services to the customs broker and supply-chain logistics community. Innovative solutions, an outstanding customer experience and leading-edge technology to enhance our offerings, will continue to be our cornerstones. ”

Karen Rzeszutko

President, Roanoke Insurance Group

Our Global
Logistic Solutions


ATA Carnets

ATA Carnets, often referred to as passports for goods, simplify the entry by eliminating the need to post some form of financial guarantee, for example a temporary import bond or bank guarantee.

Cargo Legal Liability Insurance

Operating a warehouse and performing local cartage services creates a legal responsibility for the cargo while it is in your custody.

Commercial Business Insurance

Commercial business insurance is an important protection for any business to have. Business insurance includes many coverages such as: General Liability & Property, Directors & Officers, Crime, Worker’s Comp, Excess/Umbrella, Fiduciary Liability, Inland Marine and more.

U.S. Customs Bonds

The trade and logistics community recognizes Roanoke as among the most reliable sources for U.S. Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.

Canada Customs Bonds

The trade and logistics community recognizes Roanoke as among the most reliable sources for Canada Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.

Cyber Insurance

Logistics service providers are at a heightened risk of being targeted by cybercriminals because their business is predominately handled electronically.

Errors & Omissions Insurance

Errors and Omissions insurance is a type of professional liability insurance available to any company that offers advice or provides a service.

Marine Cargo Insurance

In the simplest terms, cargo insurance is a type of property coverage that protects the cargo owner against loss to their property when it is in transit.

Specialty Services

As a value-benefit to our clients, Roanoke partners with legal experts who specialize in trade and transportation in order to facilitate access to essential legal services.

Transportation Bonds

Companies operating as ocean freight forwarders and Non-Vessel Operating Common Carriers (NVOCCs) in the United States are required to be licensed and bonded as Ocean Transportation Intermediaries (OTIs).

Warehouse Insurance

Warehouse operators and logistics service providers with warehousing activities may be held liable for losses to cargo in their care, custody and control or losses resulting due to service provided.

Testimonials


My experience over the last 10 years has only been a positive one. The team of Roanoke employees I work with are always professional, helpful and quick to respond. When they don’t know the answer to something they take the time to investigate the answer. I would tell any potential customer that they are going to be working with a competent group of professional people who care about your business.

Beth Schwartz

Director of Human Resources and Compliance, BTX Global Logistics

We selected Roanoke based on our past experience with Roanoke. Initially, we were referred to Glenn Patton due to past relationships with some of our colleagues. We have been with Roanoke for over 10 years. Our experience working with Roanoke has been excellent. We always get quick, thorough, responses from the Roanoke staff members, regardless of the question or need. If a potential client was on the fence about working with Roanoke, I would tell them I am speaking from the voice of experience. A customer who has been with them for over 10 years has had a lot of experience working with them and continues to work with them because of their knowledge, their expertise, their customer service, and their quick responsiveness. They couldn’t go wrong working with Roanoke Services. Insurance is a topic no one wants to think about until they need it. It’s not always an easy subject to understand and most of us reach out to the experts for guidance. The people at Roanoke Services are the experts in the industry.

Ginger Bartlett

Director of Operations, ICAT Logistics, Inc.

I am very grateful for the great customer service that Roanoke Insurance Group Inc. has provided to several of my clients for many years. The employees, especially Savanna Masters, Kathleen Dorman and Theresa Garcia, are always responsive and helpful. While I am an attorney and not an importer, I see how well Roanoke Insurance Group Inc. treats the importers it serves. Thank you!

Ruth Rodriguez

Attorney and Counselor at Law

Our Latest Articles

Leadership Excellence: Karen Rzeszutko Represents Roanoke on USCIB Board

We are excited to share that Karen Rzeszutko, President of Roanoke Insurance Group Inc. has been appointed to the Board of Directors of the United States Council for International Business (USCIB) for the 2024-2026 term. This appointment recognizes Karen’s outstanding leadership and her significant contributions to the industry. The USCIB, a prominent organization dedicated to […]

Corporate Communiqué, Industry Insights

Guarding Against Fictitious Pickups and Cargo Theft: Tips and Training

Fictitious pickups are increasing in North America. In the US, the percentage of cargo thefts due to fictitious pickup rose from 1% in 2022 to 17% in 2023. Strategic theft patterns are also rising, where thieves use identity theft and fraud with fictitious pickup and brokering schemes to obtain loads from freight locations. Combatting this […]

Cargo Insurance, Industry Insights

ATA Carnets and the Olympics: A Winning Combination for Freight Forwarders

As the Olympic flame burns brightly, athletes from around the world gather to compete in a showcase of human achievement and global unity. For freight forwarders, the Olympic Games represent a unique opportunity to play a crucial role behind the scenes, ensuring that equipment and goods cross international borders seamlessly. The key to this success? […]

ATA Carnet

Professional Partnerships

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

Contact

If you have any questions or need help, feel free to contact with our team.

800-762-6653

US CORPORATE HEADQUARTERS

1501 E. Woodfield Road

Suite 400W

Schaumburg, IL 60173


CANADA CORPORATE HEADQUARTERS

390 Bay Street

Munich Re Centre, 22nd Floor

Toronto, ON M5H 2Y2

Solutions that Go the Distance.

© 2024 Roanoke Insurance Group Inc. A Munich Re company

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