Solutions that Go the Distance

Roanoke is a specialty insurance broker with a laser focus on products and services for companies involved in supply chain logistics and global trade.

INSURANCE | SURETY BONDS | ATA CARNETS

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Our Global Logistics
Solutions

ATA Carnets

A merchandise “passport” for temporary entry on a duty-free basis, whether items are shipped or hand-carried.

ATA Carnets simplify the temporary importation process by eliminating the need to post a financial guarantee, e.g., a temporary import bond or bank guarantee and serves as an approved replacement for other customs documentation.

Bailee Liability Insurance

Bailee Coverage is vital liability protection for warehouse operators who do not issue a warehouse receipt limiting their liability.

A bailee (e.g., a carrier or warehouse who temporarily gains possession, not ownership, of a good or property under a bailment) is subject to many risks. Bailee coverage policies vary widely so it is crucial to fully understand all terms and conditions of the agreement.

Canada Customs Bonds

Our RPP bond form ensures compliance with CARM requirements and CBSA import regulations.

As one of the largest Customs Bond providers in North America, and with our hyper-focus on CARM requirements (CBSA Assessment & Revenue Management), we are an excellent source for Canada Customs bonds, and provide the best surety bond service in the industry.

Cargo Insurance

Marine cargo insurance is a type of property coverage that protects the cargo owner against physical loss to their property when it is in transit.

Coverage extends to many kinds of losses from theft from a parked truck enroute to a port, to water damage caused by humidity inside a container, to rogue waves knocking containers off a ship, to fires caused by combustion of neighboring cargo, and much more.

Cargo Legal Liability Insurance

This coverage protects logistics service providers who issue bills of lading including NVOCCs, domestic freight forwarders, and warehouse operators.

If a bill of lading is in your name or if you hold freight for short periods, you may be held liable for damage. Did you know operating a warehouse and performing local cartage services creates a legal responsibility for the cargo in your custody? Trust Roanoke’s expert risk advice as a freight forwarder or warehouse operator.

Commercial Business Insurance

Commercial business insurance is fundamental protection for any transportation or logistics service provider to have.

Our insurance products are designed to protect your company from general property and casualty risks—Some of our coverages include: General Liability & Property, Directors & Officers, Crime, Worker’s Comp, Excess/Umbrella and more.

Cyber Insurance

Logistics service providers are at a heightened risk of being targeted by cybercriminals since both their operations and their vendor’s services are often handled electronically.

Small and medium-sized freight forwarders are particularly vulnerable as their cybersecurity measures aren’t always quite as secure. A cyber insurance liability policy is the best way to effectively protect your business from potential losses and even extended downtime due to cybercrime incidents.

Errors & Omissions Insurance

The Errors and Omissions (E&O) insurance that we provide is professional liability coverage including legal defense for customs brokers, forwarders, and other logistics service providers.

As regulations are constantly changing, you need protection against any and all employee mistakes, even unfounded complaints of negligence or errors that you could be accused of. In today’s litigious environment, you cannot afford to go without proper E&O Insurance.

Specialty Services

As an additional benefit to our clients, we partner with trusted experts specializing in trade & transportation to help you access essential legal and consultation services.

Trade Risk Review helps implement or update proper documentation, and address legal concerns on compliance and operational exposures. Our Regulatory Defense consulting guards against claims from government agencies and we offer extensive resources in Loss Prevention, Risk Intelligence & Risk Assessment.

Transportation Bonds

Types of bonds we provide include BMC84, NVOCC, Ocean Freight Forwarder, Bonded Carrier, Bonded Warehouse, FTZ, and more.

Surety bonds are three-party contracts guaranteeing the fulfillment of specified requirements. Agencies requiring surety bonds by companies involved in trade, logistics, and supply chain include the CBP, CBSA, FMC, FMCSA, FAA, and more.

U.S. Customs Bonds

A U.S. Customs Bond assures compliance with CBP laws and regulations spanning several logistics operations.

U.S. Customs bonds include single and continues import bonds, custodial bonds, FTZ bonds, duty drawback bonds, international carrier bonds, instruments of international traffic bonds, and many others.

Warehouse Legal Liability Insurance

Legal liability insurance for warehouse operators who issue a warehouse receipt limiting their liability for the goods in their custody.

Warehouse operators and service providers may be liable for losses to cargo in their care, custody and control, or those from their services. You can’t afford to not expect the unexpected, even when you believe everything is handled with care and safely warehoused.

GO AHEAD AND CROSS THE LINE WITH US

Welcome to Roanoke

Your Cross-Border Solution Specialist

Did you know that Roanoke offers nearly all the offerings and services in Canada that we do in the U.S., including our industry-leading customs bond platform, FastBond TM?

And, our specially designed Cargo & Liability coverages are also available north of the border. With years of experience, and our focus on staying abreast of all that is current, or coming soon, we can expertly customize solutions that best meet the needs of import, trade, and logistics professionals in Canada.You can feel assured Roanoke keeps your business at the center of all we do.

View our Solutions page for details.

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A word of Welcome!

“ I am excited for the future of Roanoke and for the success we’ll bring to our customers and partners. Since 1935 we’ve led the industry delivering tailored products and services to the customs broker and supply-chain logistics community. Innovative solutions, an outstanding customer experience and leading-edge technology to enhance our offerings, will continue to be our cornerstones. ”

Karen Rzeszutko

President, Roanoke Insurance Group

Testimonials


My experience over the last 10 years has only been a positive one. The team of Roanoke employees I work with are always professional, helpful and quick to respond. When they don’t know the answer to something they take the time to investigate the answer. I would tell any potential customer that they are going to be working with a competent group of professional people who care about your business.

Beth Schwartz

Director of Human Resources and Compliance, BTX Global Logistics

If a potential client was on the fence about working with Roanoke, I would tell them I am speaking from the voice of experience. A customer who has been with them for over 10 years has had a lot of experience working with them and continues to work with them because of their knowledge, their expertise, their customer service, and their quick responsiveness. They couldn’t go wrong working with Roanoke Services. Insurance is a topic no one wants to think about until they need it. It’s not always an easy subject to understand and most of us reach out to the experts for guidance. The people at Roanoke Services are the experts in the industry.

Ginger Bartlett

Director of Operations, ICAT Logistics, Inc.

I am very grateful for the great customer service that Roanoke Insurance Group Inc. has provided to several of my clients for many years. The employees, especially Savanna Masters, Kathleen Dorman and Theresa Garcia, are always responsive and helpful. While I am an attorney and not an importer, I see how well Roanoke Insurance Group Inc. treats the importers it serves. Thank you!

Ruth Rodriguez

Attorney and Counselor at Law

Our Latest Articles

Surging Cargo Theft: Strategies to Strengthen Your Logistics Operations Defense

The surge in cargo theft incidents, including sophisticated scams like fictitious pickups and fraud schemes, has left logistics service providers facing significant challenges. Join us in our latest video. Karen Rzeszutko, President of Roanoke Insurance Group, and Tony Pelli, Practice Director for Security and Resilience at BSI, dive into the evolving threats and share actionable […]

Cargo Insurance

Informed and Motivated Employees Are Your First Line of Defense Against Cybercrime

While cyberattacks caused by sophisticated cybercriminals and the advent of artificial intelligence (AI) make headline news, human error continues to drive most cyber events. According to Harvard Business Review (HBR), more than 80% of cyber incidents are attributed to end-user error. The worldwide cost of cybercrime was estimated at $10 trillion in 2023 and is […]

Cyber Security

Critical CBSA Updates Ahead of CARM R3 and Recommended Next Steps

As the Canada Border Services Agency (CBSA) prepares for the upcoming CARM Release 3 (R3) on October 21, 2024, two important notices have been issued to guide businesses through this transition. These notices outline key measures and processes impacting trade operations and compliance. Customs Notice 24-27- Transition Measures for CARM R3 Customs Notice 24-27 details […]

Canada, Customs Bonds

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

Contact

If you have any questions or need help, feel free to contact with our team.

800-762-6653

US CORPORATE HEADQUARTERS

1501 E. Woodfield Road

Suite 400W

Schaumburg, IL 60173


CANADA CORPORATE HEADQUARTERS

390 Bay Street

Munich Re Centre, 22nd Floor

Toronto, ON M5H 2Y2

Solutions that Go the Distance.

© 2024 Roanoke Insurance Group Inc. A Munich Re company

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