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Due to Hurricane Irma, we will be closing our Charleston office tomorrow, Friday, September 8th through Tuesday, September 12th and intend to reopen on Wednesday, September 13th. As the storm is currently a bit unpredictable, we are diligently watching it and will reopen when it is safe for all employees to return. Please note that even though your specific customer service representative may be unavailable, if you have a question regarding your account, feel free to reach out to us at 1.800.ROANOKE (1.800.762.6653) or by email at infospot@roanokegroup,com.
In anticipation of potential claims caused by Hurricane Irma, Roanoke Claims Services is prepared to help. Should you need to report a claim, please refer to the information below. For Marine Cargo Claims: Report your loss directly in our CoverageDock™ system. You may also reach us by phone at +1.844.283.8350 or by email at marineclaims@roanokegroup.com. For Property and Casualty Claims: Contact Melissa Pyles, Hemanti Amin or Rita Ginnow or call us at +1.800.ROANOKE (800.762.6653). You may also email us for these types of claims at marineclaims@roanokegroup.com.
In light of the upcoming storm and the safety of our Miami staff, our Florida office will be closed tomorrow, Thursday, September 7th and Friday, September 8th. We will let you know if our office will remain closed past these dates. Our Houston office has reopened, and we are able to report that everyone is safe and sound. We appreciate your thoughts, kind words and encouragement as we dealt with Hurricane Harvey and its aftermath.
Hurricane Harvey’s aftermath is responsible for some serious issues surrounding the status of cargo and releases in the ports that were closed due to the violent storm. Roanoke representatives Vice President, Surety Information and Analysis Matt Zehner and Vice President, Surety Trade Relations & Business Development Colleen Clarke sat in on a conference call with Customs and Border Protection on 8/29 and the following is a summary of information discussed: Please click on each of the following hyperlinks for the individual port’s current status: 2101-Port Arthur, 5301-Houston Seaport, 5309-Houston Airport, 5310-Galveston, 5311-Freeport, 5312-Corpus Christi. Diversions All cargo ships on the water with original destination to any of […]
Hurricane Harvey’s Category 4 wind speeds and storm surge estimated at 6 to 12 feet has unleashed catastrophic and unprecedented flooding throughout the greater Houston, Texas area, and is considered to be one of the most destructive storms in the nation’s history as it continues to pummel the region. It is “one of the largest disasters America has ever faced,” Governor Greg Abbott said, warning against expecting anything resembling recovery any time soon, or a return to the way things were. “We need to recognize it will be a new normal, a new and different normal for this entire region.” […]
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