News & Insights

ATA Carnet COVID-19 Updated Best Practices

**Last Updated 04/16/2020** COVID-19 continues to impact international travel, cargo shipments, and public and private events of all kinds. As such, ATA Carnet shipments are more susceptible to disruptions as country’s take action to stop the spread of COVID-19. Even in relatively good conditions right now, you may encounter unexpected difficulties booking timely re-exportations to meet […]

April 13, 2020

ATA Carnet, COVID-19, Industry Insights

Roanoke – Paying it Forward and Keeping in Touch

Wishing everyone a Happy Holiday this Easter and Passover. Our thoughts and prayers are with those suffering loss, struggling financially, or otherwise as a result of COVID-19. And we are so very grateful to our employees and clients who have been terrific during this time. To that end, it is with great humility that we […]

April 10, 2020

Corporate Communiqué

Understanding Incoterms 2020 | Roanoke Trade

Understanding the Changes that Impact Insurance Recently, Roanoke President, Karen Groff, was featured in the NCBFAA monthly newsletter to talk about the release of Incoterms 2020. The NCBFAA, or National Customs Brokers and Forwarders Association of America, has been a prominent and effective voice for the industry since 1897, and they closely watch over legislative […]

April 09, 2020

Industry Insights

Message to Clients Regarding Potential COVID-19 Claims

  The effects of the COVID-19 pandemic are being felt on both a personal and professional level, with some industries being more impacted than others. Those involved in the transportation of cargo, facilitation of customs clearance, or importation/exportation of goods are some of the hardest hit. Our thoughts are with you, your colleagues, your families […]

April 01, 2020

Corporate Communiqué, COVID-19

COVID-19 CBP Guidance: Duty Payment Deferral

  On March 26, 2020, U.S. Customs & Border Protection issued CSMS #42161666 Additional Guidance for Entry Summary Payments Impacted by COVID-19. This message is a follow up to CSMS #42097586 Additional Days for Payments due to COVID-19 issued on March 20, 2020. CBP had granted duty payment extensions for many importers on a case […]

March 27, 2020

Industry Insights

Best Practices for Freight Forwarders: Mitigate Losses Due to COVID-19

  Global shipping has been one of the biggest casualties in the wake of the coronavirus (COVID-19) pandemic with challenges getting cargo to and from the docks. The Port of Los Angeles, which handles more containers in a year than any other port in the Western Hemisphere, expects in the first three months of the […]

March 23, 2020

Industry Insights, Shipping

Sign up for our latest articles and events.

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.


If you have any questions or need help, feel free to contact with our team.



1501 E. Woodfield Road

Suite 400W

Schaumburg, IL 60173


390 Bay Street

Munich Re Centre, 22nd Floor

Toronto, ON M5H 2Y2

Solutions that Go the Distance.

© 2021 Roanoke Insurance Group Inc. A Munich Re company

Better Business Bureau logoCoverholder at Lloyd's logo