Claims Support Through Hurricane Dorian

Share This:

To Our Valued Partners:

In the event you or your clients are impacted by Hurricane Dorian, Roanoke is here to help. We are closely monitoring the storm and ports, and we are committed to timely assistance with any claims you may experience.

How to Report a Claim

For Marine Cargo Claims:

Report your loss directly in our CoverageDock™ system.

You may also reach us by phone at 847-969-7064 or by email at marineclaims@roanokegroup.com.

Service Hours: Monday-Friday 8:00-5:00 PM CT (extended assistance at 847-594-2220 or 847-254-0430)

For Commercial Property Claims:

Contact Melissa Pyles, Hemanti Amin or Rita Ginnow or call us at +1.800.ROANOKE (800.762.6653). You may also email us for these types of claims at marineclaims@roanokegroup.com.

Claims Services
Once the claim file is opened, a Roanoke adjustor will be assigned and will work with you and your team until your claim is resolved. We are here to walk you through the claims process. Our claims team can also advise you around claims-related issued like gathering claims documents and arranging salvage procedures and surveys.

We thank you for the trust you place in Roanoke and are here to help.

WIT-LA Port to Port Webinar

The ports are playing a key role in the economy of California, impacting logistics, maritime, air freight and supply chain management services providers and users, including manufacturers, traders and distributors. Join WIT-LA for this timely webinar. The online session provides a platform for the speakers from the California Ports to exchange market intelligence and learn about the insights into current and future trends of the industry and how are hot topics like distribution of COVID vaccine and Digitalization impacting the Supply Chain Management. Amanda Barlow of the District Export Council of Southern California and the Regional Vice President of Roanoke’s Western […]

Events

NAFTZ 2021 Virtual Annual Conference

The NAFTZ Annual Conference is back and virtual this year! While we won’t be able to see you in person, our esteemed colleague Patrice Lafayette will be in virtual attendance. She is excited to connect and speak with you over the several days offered during this virtual conference. Where? Virtual Platform When? September 21-23 & 28-30, 2021 1pm-3pm EDT We look forward to seeing you online!

Events

2024 NCBFAA Scholarship & Application Announcement

Roanoke Insurance Group is delighted to once again sponsor a $5,000 scholarship to students intending to join the trade industry. The National Customs Broker and Forwarder Association of America (NCBFAA) offers this $5,000 scholarship award yearly and will be presented to the winner at the NCBFAA annual conference in April 2024. The topic for this year’s scholarship will be “What are the key steps an organization should take to ensure that training, auditing, and engagement with a licensed customs broker and the sharing of industry information are effectively relayed to all employees, as well as properly documented to substantiate compliance […]

Events, Industry Insights

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

Who We Serve