Industry Insights

We’re pleased to report that the Charleston office sustained minimal damage and will reopen today.   The Miami office is still closed as we still have several employees without power and as groceries and gas are widely unavailable.   As always, if you have any questions on your account, please feel free to reach out to us at 1.800.ROANOKE (1.800.762.6653) or by email at infospot@roanokegroup.com.

Just days after Harvey, Hurricane Irma is making its way through the Atlantic. Irma has already wreaked havoc in the Caribbean and is expected to reach Southern Florida as early as Saturday. This unprecedented Atlantic storm has civilians in evacuation mode as the region and several surrounding areas have been declared a state of emergency. This hurricane season, in its prime, has had an immense impact on lives, jobs, the economy and the nation’s transportation network – especially freight movement. As an effort to avoid disruption, Office of Field Operations Cargo and Conveyance Security (OFO CCS) has laid out diversion […]

Due to Hurricane Irma, we will be closing our Charleston office tomorrow, Friday, September 8th through Tuesday, September 12th and intend to reopen on Wednesday, September 13th. As the storm is currently a bit unpredictable, we are diligently watching it and will reopen when it is safe for all employees to return. Please note that even though your specific customer service representative may be unavailable, if you have a question regarding your account, feel free to reach out to us at 1.800.ROANOKE (1.800.762.6653) or by email at infospot@roanokegroup,com.

In anticipation of potential claims caused by Hurricane Irma, Roanoke Claims Services is prepared to help. Should you need to report a claim, please refer to the information below. For Marine Cargo Claims: Report your loss directly in our CoverageDock™ system.  You may also reach us by phone at +1.844.283.8350 or by email at marineclaims@roanokegroup.com. For Property and Casualty Claims: Contact Melissa Pyles, Hemanti Amin or Rita Ginnow or call us at +1.800.ROANOKE (800.762.6653). You may also email us for these types of claims at marineclaims@roanokegroup.com.

In light of the upcoming storm and the safety of our Miami staff, our Florida office will be closed tomorrow, Thursday, September 7th and Friday, September 8th. We will let you know if our office will remain closed past these dates. Our Houston office has reopened, and we are able to report that everyone is safe and sound. We appreciate your thoughts, kind words and encouragement as we dealt with Hurricane Harvey and its aftermath.