“ Welcome to the new and improved RoanokeGroup.com! The new site provides an improved experience for our visitors and displays our fresh branding. It is designed to reflect Roanoke’s culture that is built on our conscientious people, technical expertise, and dedication to listening to and delivering for our clients. Roanoke’s partnership with the logistics and trade industries over the decades requires that we hear you and adapt to your changing needs. Thank you for visiting our site, and we look forward to your feedback! ”
ATA Carnets, often referred to as passports for goods, simplify the entry by eliminating the need to post some form of financial guarantee, for example a temporary import bond or bank guarantee.
Operating a warehouse and performing local cartage services creates a legal responsibility for the cargo while it is in your custody.
Commercial business insurance is an important protection for any business to have. Business insurance includes many coverages such as: General Liability & Property, Directors & Officers, Crime, Worker’s Comp, Excess/Umbrella, Fiduciary Liability, Inland Marine and more.
The trade and logistics community recognizes Roanoke as among the most reliable sources for U.S. Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.
The trade and logistics community recognizes Roanoke as among the most reliable sources for Canada Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.
Logistics service providers are at a heightened risk of being targeted by cybercriminals because their business is predominately handled electronically.
Errors and Omissions insurance is a type of professional liability insurance available to any company that offers advice or provides a service.
In the simplest terms, cargo insurance is a type of property coverage that protects the cargo owner against loss to their property when it is in transit.
As a value-benefit to our clients, Roanoke partners with legal experts who specialize in trade and transportation in order to facilitate access to essential legal services.
Companies operating as ocean freight forwarders and Non-Vessel Operating Common Carriers (NVOCCs) in the United States are required to be licensed and bonded as Ocean Transportation Intermediaries (OTIs).
Warehouse operators and logistics service providers with warehousing activities may be held liable for losses to cargo in their care, custody and control or losses resulting due to service provided.
“My experience over the last 10 years has only been a positive one. The team of Roanoke employees I work with are always professional, helpful and quick to respond. When they don’t know the answer to something they take the time to investigate the answer. I would tell any potential customer that they are going to be working with a competent group of professional people who care about your business.”
Director of Human Resources and Compliance, BTX Global Logistics
“We selected Roanoke based on our past experience with Roanoke. Initially, we were referred to Glenn Patton due to past relationships with some of our colleagues. We have been with Roanoke for over 10 years. Our experience working with Roanoke has been excellent. We always get quick, thorough, responses from the Roanoke staff members, regardless of the question or need. If a potential client was on the fence about working with Roanoke, I would tell them I am speaking from the voice of experience. A customer who has been with them for over 10 years has had a lot of experience working with them and continues to work with them because of their knowledge, their expertise, their customer service, and their quick responsiveness. They couldn’t go wrong working with Roanoke Services. Insurance is a topic no one wants to think about until they need it. It’s not always an easy subject to understand and most of us reach out to the experts for guidance. The people at Roanoke Services are the experts in the industry.”
Director of Operations, ICAT Logistics, Inc.
“I am very grateful for the great customer service that Roanoke Insurance Group Inc. has provided to several of my clients for many years. The employees, especially Savanna Masters, Kathleen Dorman and Theresa Garcia, are always responsive and helpful. While I am an attorney and not an importer, I see how well Roanoke Insurance Group Inc. treats the importers it serves. Thank you! ”
Attorney and Counselor at Law
Our Latest Articles
On the open sea cargo losses happen. Every year, 100s of millions of cargo containers carrying goods valued into the trillions of dollars crisscross the ocean on ships. Transporting these goods safely requires proper packing, stowage, container weight, and securing of containers, but even when all these measures are carried out to perfection, containers get […]
As featured in Forward Magazine At the AirCargo 2022 conference, a question was posed to the audience: Who has cyber insurance? Only 20% of the audience raised their hands! This is concerning because cyber-related crime is at an all-time high and still growing fast. The current data around cybercrime is alarming. By April of 2021, […]
Glenn Patton, Managing Director – Canada and Patrice Lafayette, Vice President at Roanoke along with Pat Fosberry, Director of Export Compliance at John S. James Co. and Cameron Roberts, Partner at Roberts & Kehagiaras LLP participated recently in a risk management panel at the NCBFAA Annual Conference. The session was aptly titled “One Thing After […]