“ Welcome to the new and improved RoanokeGroup.com! The new site provides an improved experience for our visitors and displays our fresh branding. It is designed to reflect Roanoke’s culture that is built on our conscientious people, technical expertise, and dedication to listening to and delivering for our clients. Roanoke’s partnership with the logistics and trade industries over the decades requires that we hear you and adapt to your changing needs. Thank you for visiting our site, and we look forward to your feedback! ”
ATA Carnets, often referred to as passports for goods, simplify the entry by eliminating the need to post some form of financial guarantee, for example a temporary import bond or bank guarantee.
Operating a warehouse and performing local cartage services creates a legal responsibility for the cargo while it is in your custody.
Commercial business insurance is an important protection for any business to have. Business insurance includes many coverages such as: General Liability & Property, Directors & Officers, Crime, Worker’s Comp, Excess/Umbrella, Fiduciary Liability, Inland Marine and more.
The trade and logistics community recognizes Roanoke as among the most reliable sources for U.S. Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.
Logistics service providers are at a heightened risk of being targeted by cybercriminals because their business is predominately handled electronically.
Errors and Omissions insurance is a type of professional liability insurance available to any company that offers advice or provides a service.
In the simplest terms, cargo insurance is a type of property coverage that protects the cargo owner against loss to their property when it is in transit.
As a value-benefit to our clients, Roanoke partners with legal experts who specialize in trade and transportation in order to facilitate access to essential legal services.
Companies operating as ocean freight forwarders and Non-Vessel Operating Common Carriers (NVOCCs) in the United States are required to be licensed and bonded as Ocean Transportation Intermediaries (OTIs).
Warehouse operators and logistics service providers with warehousing activities may be held liable for losses to cargo in their care, custody and control or losses resulting due to service provided.
“My experience over the last 10 years has only been a positive one. The team of Roanoke employees I work with are always professional, helpful and quick to respond. When they don’t know the answer to something they take the time to investigate the answer. I would tell any potential customer that they are going to be working with a competent group of professional people who care about your business.”
“We selected Roanoke based on our past experience with Roanoke. Initially, we were referred to Glenn Patton due to past relationships with some of our colleagues. We have been with Roanoke for over 10 years. Our experience working with Roanoke has been excellent. We always get quick, thorough, responses from the Roanoke staff members, regardless of the question or need. If a potential client was on the fence about working with Roanoke, I would tell them I am speaking from the voice of experience. A customer who has been with them for over 10 years has had a lot of experience working with them and continues to work with them because of their knowledge, their expertise, their customer service, and their quick responsiveness. They couldn’t go wrong working with Roanoke Services. Insurance is a topic no one wants to think about until they need it. It’s not always an easy subject to understand and most of us reach out to the experts for guidance. The people at Roanoke Services are the experts in the industry.”
“As a quickly expanding company we value Roanoke’s common sense approach to business. Roanoke is always extremely responsive and available whenever guidance is necessary and has provided us with the capabilities and expertise to become a stronger company. We look forward to strengthening the relationship with Roanoke as we continue to grow.”
Our Latest Articles
Most everyone involved in the logistics industry has or will have a claim story to tell. For example, your new hire did everything right on that shipment of auto parts headed to the Greenville BMW plant, except he directed them to Greenville, NC instead of Greenville, SC. That’s delay. That’s a claim. Or maybe you […]
Beginning on January 1, 2022, Brazil will cease accepting ATA Carnets. There will no longer be a Brazilian national guaranteeing association responsible for the collection of amounts owed in the case of non-compliance with ATA Carnet conditions. Valid ATA Carnets issued prior to the cessation order and currently in circulation may NOT be presented to […]
Millions of goods are stuck on container ships waiting for a space to be unloaded at U.S. ports or to be hauled away in trucks, leading to massive traffic jams and supply chain bottlenecks. While short- and long-term solutions to rectify the various challenges are being discussed, it’s important for LSPs, cargo owners, warehouse operators and […]