Your Cross-Border Solution Specialist
We are bringing the Roanoke Way to Canada! Our industry-leading customs bond platform, FastBond TM, is already providing Canadian customs brokers the bond issuance capabilities they need to meet CSBA’s emerging CARM requirements.
Roanoke’s specially designed cargo and liability coverages have also come north of the border to meet the needs of import, trade, and logistics professionals in Canada. View our Solutions page for details.
“ Our responsiveness and open communication make our clients feel comfortable to collaborate with us; which results in the best strategies for their success. As the first independent insurance broker in the industry to provide customs bonds to customs broker’s clients, we work closely with Customs and Border Protection, which is so important to ensure compliance with customs bond requirements. ”
Colleen Clarke
Senior Vice President, Surety & Trade Relations, Roanoke Insurance Group
“ I am excited for the future of Roanoke and for the success we’ll bring to our customers and partners. Since 1935 we’ve led the industry delivering tailored products and services to the customs broker and supply-chain logistics community. Innovative solutions, an outstanding customer experience and leading-edge technology to enhance our offerings, will continue to be our cornerstones. ”
Karen Rzeszutko
President, Roanoke Insurance Group
“ It’s our expertise that customers benefit from the most. For over 25 years, I’ve had the privilege to work and learn first-hand from industry experts who took the time to mentor and educate those around them—and that attitude still prevails. Our in-depth knowledge of cross-border freight requirements and coverage easily set us apart to support Canada’s record-breaking trade. ”
Glenn Patton
Managing Director, Roanoke Insurance Group Canada
“ Our responsiveness and open communication make our clients feel comfortable to collaborate with us; which results in the best strategies for their success. As the first independent insurance broker in the industry to provide customs bonds to customs broker’s clients, we work closely with Customs and Border Protection, which is so important to ensure compliance with customs bond requirements. ”
Colleen Clarke
Senior Vice President, Surety & Trade Relations, Roanoke Insurance Group
“ I am excited for the future of Roanoke and for the success we’ll bring to our customers and partners. Since 1935 we’ve led the industry delivering tailored products and services to the customs broker and supply-chain logistics community. Innovative solutions, an outstanding customer experience and leading-edge technology to enhance our offerings, will continue to be our cornerstones. ”
Karen Rzeszutko
President, Roanoke Insurance Group
“ It’s our expertise that customers benefit from the most. For over 25 years, I’ve had the privilege to work and learn first-hand from industry experts who took the time to mentor and educate those around them—and that attitude still prevails. Our in-depth knowledge of cross-border freight requirements and coverage easily set us apart to support Canada’s record-breaking trade. ”
Glenn Patton
Managing Director, Roanoke Insurance Group Canada
“ Our responsiveness and open communication make our clients feel comfortable to collaborate with us; which results in the best strategies for their success. As the first independent insurance broker in the industry to provide customs bonds to customs broker’s clients, we work closely with Customs and Border Protection, which is so important to ensure compliance with customs bond requirements. ”
Colleen Clarke
Senior Vice President, Surety & Trade Relations, Roanoke Insurance Group
ATA CarnetsATA Carnets, often referred to as passports for goods, simplify the entry by eliminating the need to post some form of financial guarantee, for example a temporary import bond or bank guarantee.
Cargo Legal Liability InsuranceOperating a warehouse and performing local cartage services creates a legal responsibility for the cargo while it is in your custody.
Commercial Business InsuranceCommercial business insurance is an important protection for any business to have. Business insurance includes many coverages such as: General Liability & Property, Directors & Officers, Crime, Worker’s Comp, Excess/Umbrella, Fiduciary Liability, Inland Marine and more.
U.S. Customs BondsThe trade and logistics community recognizes Roanoke as among the most reliable sources for U.S. Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.
Canada Customs BondsThe trade and logistics community recognizes Roanoke as among the most reliable sources for Canada Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.
Cyber InsuranceLogistics service providers are at a heightened risk of being targeted by cybercriminals because their business is predominately handled electronically.
Errors & Omissions InsuranceErrors and Omissions insurance is a type of professional liability insurance available to any company that offers advice or provides a service.
Marine Cargo InsuranceIn the simplest terms, cargo insurance is a type of property coverage that protects the cargo owner against loss to their property when it is in transit.
Specialty ServicesAs a value-benefit to our clients, Roanoke partners with legal experts who specialize in trade and transportation in order to facilitate access to essential legal services.
Transportation BondsCompanies operating as ocean freight forwarders and Non-Vessel Operating Common Carriers (NVOCCs) in the United States are required to be licensed and bonded as Ocean Transportation Intermediaries (OTIs).
Warehouse InsuranceWarehouse operators and logistics service providers with warehousing activities may be held liable for losses to cargo in their care, custody and control or losses resulting due to service provided.
“I have to say that everyone at Roanoke has been so great to work with. I can see that everyone is knowledgeable, professional and thorough, not to mention extremely “customer focused.” These qualities, to find them at all levels, no matter who we are dealing with, is very rare. I appreciate the time that all of you took to understand our business and to find solutions that fit our needs, rather than just fit us in a box. I can not convey the respect and confidence that I have in Roanoke which is based upon the level of service that we have received from you and Naomi, along with your knowledge and follow through. I am guessing that this permeates throughout the Roanoke company.”
Susan Williamson
President, Platinum Global Sourcing
“I wanted to reach out to inform you of how amazing the Roanoke team really are. I had a short turnaround and needed to get an ATA Carnet in the hands of my producer who was traveling internationally with a lot of film equipment. Hsin-Ya Hou in the New York office assisted me until work ended on the east coast and then she passed me along to Candece Perry in Long Beach. She not only helped me understand the process of submitting the application, but she also calmed me down when I went into a blind panic. The following morning Hsin-Ya noticed an error and immediately fixed it so I could have the Carnet in my hands by my deadline. I don’t know what I would’ve done without these incredible women.”
Gina Amico
Associate Producer, Efranfilms
“Superior Brokerage Services has been using Roanoke for our bond and marine insurance needs for over 20 years. Stability, consistency, creativity, and excellent customer service are the words that come to mind when I think about how Roanoke serves our needs at Superior Brokerage Services. As the needs of our clients have grown more complex over the past several years, people like David Pasco and Janeen Brazier have been there every step of the way to get us through some very challenging times.”
Paul Johnson
Sr. Vice President, Superior Brokerage Services, Inc.
“My experience over the last 10 years has only been a positive one. The team of Roanoke employees I work with are always professional, helpful and quick to respond. When they don’t know the answer to something they take the time to investigate the answer. I would tell any potential customer that they are going to be working with a competent group of professional people who care about your business.”
Beth Schwartz
Director of Human Resources and Compliance, BTX Global Logistics
“We selected Roanoke based on our past experience with Roanoke. Initially, we were referred to Glenn Patton due to past relationships with some of our colleagues. We have been with Roanoke for over 10 years. Our experience working with Roanoke has been excellent. We always get quick, thorough, responses from the Roanoke staff members, regardless of the question or need. If a potential client was on the fence about working with Roanoke, I would tell them I am speaking from the voice of experience. A customer who has been with them for over 10 years has had a lot of experience working with them and continues to work with them because of their knowledge, their expertise, their customer service, and their quick responsiveness. They couldn’t go wrong working with Roanoke Services. Insurance is a topic no one wants to think about until they need it. It’s not always an easy subject to understand and most of us reach out to the experts for guidance. The people at Roanoke Services are the experts in the industry.”
Ginger Bartlett
Director of Operations, ICAT Logistics, Inc.
“I am very grateful for the great customer service that Roanoke Insurance Group Inc. has provided to several of my clients for many years. The employees, especially Savanna Masters, Kathleen Dorman and Theresa Garcia, are always responsive and helpful. While I am an attorney and not an importer, I see how well Roanoke Insurance Group Inc. treats the importers it serves. Thank you! ”
Ruth Rodriguez
Attorney and Counselor at Law
“As a quickly expanding company we value Roanoke’s common sense approach to business. Roanoke is always extremely responsive and available whenever guidance is necessary and has provided us with the capabilities and expertise to become a stronger company. We look forward to strengthening the relationship with Roanoke as we continue to grow.”
Brandon Kraal
Director of Operations & Shipping
“Freight Force, Inc. specifically selected Roanoke for our insurance needs based on its top notch staff with experience in the transportation industry. The reality is that there are different types of transportation providers resulting in different types of policies that can the written. With Roanoke, their experienced staff are able to identify the types of polices needed, the levels of coverage to meet our company’s needs and provide them at a competitive rate which is why we rely upon Roanoke year after year for our insurance needs. Roanoke Service Representatives are outstanding professionals with a level of expertise we rely upon regularly. Our Roanoke Service Representatives are diligent, detailed and available when we need them. I wouldn’t hesitate to recommend Roanoke to any company who asks. In fact, we have referred several companies over the years!”
Laurie Hamid
Vice President, Freight Force, Inc.
“I wanted to let you know of the wonderful level of customer service that Kelli has delivered to the urgent need to process five carnets for our customer. Wonderful service means: quickly setup the account to process the applications, patience galore, seems to not let anything stand in her way, always pleasant to talk with and a great listener. Roanoke has a great person on their team and thought you should know that.”
Michael Ford
Chief Compliance Officer, BDP International
“All of the representatives at Roanoke are very welcoming, responsible and organized individuals. They are always available to answer questions and they return phone calls/emails promptly. It is always a pleasure to work with them. If a potential client was not sure what company to use, I would tell them if they are looking for quality service and attention they should use Roanoke and I would provide them with my contacts there. I would take them to the website and show them how easy it is to navigate. Would help them set up an in-person meeting if they wanted.”
Hillary Dunckley
Shipping Coordinator, Jewelry Department, Christie's
“I chose Roanoke for my insurance provider as they provide a complete policy, one that covers the freight not only in transit but during the event it is attending. Working with Roanoke is a pleasure, they respond in a timely manner and are very courteous and professional. I have recommend Roanoke to several companies and I let them know that the responses are quick, the service impeccable and the pricing is fair. Claims are paid in a timely manner if need be and Vlad is very easy to work with and always takes time out of his busy day to answer the questions I have already asked.”
Kimberly Kreider
Project Manager, EFM Event Logistics Inc.
“We at Imperial Freight Brokers have had the pleasure of working with the Roanoke team for over 20 years and it’s been an absolute joy! The entire staff is extremely knowledgeable and always willing to assist no matter how small or large the request. In addition to the Insurance Group, we also frequently use the FastBond™ program which is very user-friendly. During the transition from ACS to ACE, Roanoke adopted the new system quickly and efficiently. The process to issue a single bond or a continuous bond is instantaneous and the entire team deserves credit for implementing the process seamlessly from the user’s perspective. We cannot imagine working with another company for our insurance and bonding needs. ”
Ralph De La Rosa
President and CEO, Imperial Freight Brokers
“Having worked with Roanoke at a prior job when I started my own company I knew I would get the best service continuing my relationship with them. The industries my clients come from I am often faced with what some would consider unrealistic deadlines, Roanoke always delivers. I have worked with Roanoke for over 15 years now and thanks to their service my business continues to grow.”
Tiffany Peterson
Owner, Carnets Xpress
“Roanoke provides the flexibility of “one stop” shopping when it comes to insuring risk. Domestic or international, rail, truck, vessel or air, regardless of location or mode, Roanoke always provides a solution for the exposure.”
Penny Wright
Sr. Manager Risk Service, BNSF Logistics
“We’ve used a variety of Roanoke’s products and services for over 15 years and counting including Errors & Omissions coverage, Air and Marine Cargo Insurance and Customs Bond services just to name a few. Staff members are consistently attentive and responsive to our needs offering quality service, which has enabled us to meet and exceed the high expectations of our clients. To the entire Roanoke family, “Thank you for your contributions to our success. Keep up the great work!””
Jerry Becnel
J.W. Allen & Company, Inc
“We at Pioneer appreciate everything you do for us. I've been a Roanoke supporter for over 30 years because it's a pleasure working with the staff and the level of service provided is second to none…Just a quick note on how wonderful Dominica has been over the years and a pleasure to work with. Usually we only hear the bad things from our customers or clients so it's nice hear nice things once in a while. I thought this was the perfect moment to praise Dominica for going above and beyond as always for us.”
Steve C. Pesce
Licensed Customs Broker, Pioneer Int’l Corp.
“After reflecting on the past year and looking forward to a prosperous 2016, I wanted to take a brief moment to thank you and your staff at Roanoke Insurance Group for all that you have done for Welke Customs Brokers USA Inc for the past few years and continue to do today. The work that you have done has greatly increased our brand recognition in our target markets of Western New York, North East Ohio, Western Pennsylvania and Southern Ontario to a level which we could not have achieved with the resources that we have in house at Welke. It is seldom that you find a vendor that is dedicated and focused on the success of a client as Roanoke Insurance Group has been for us. Welke Customs Brokers USA Inc would not have experience the level of growth over the past few years without your support. It is with great pleasure that I am presenting Roanoke Insurance Group with our "2015 Vendor of the year award". Thank you for all that you do for us. We are looking forward to continued success and growth together in the coming years. ”
Damon Piatek
President/CEO, Welke Customs Brokers USA Inc
“Roanoke has greatly facilitated the electronic bond process for system users regardless of bond type and has also provided a seamless transition during the migration of the U.S. Customs Automated Commercial System (ACS) to the Automated Commercial Environment (ACE). Service is always quick, reliable and professional at Roanoke. While electronic capabilities and enhancements are critical for the expeditious processing of shipments, human involvement cannot be ignored. I know that the Roanoke team is always available to provide the support required to take care of anything we may need. So I must say, thank you Roanoke for everything that you have done for us in over 30 years of our business partnership.”
Reinaldo Rodriguez
Executive Vice President, Customs and Trade Services, Inc.
“I have to say that everyone at Roanoke has been so great to work with. I can see that everyone is knowledgeable, professional and thorough, not to mention extremely “customer focused.” These qualities, to find them at all levels, no matter who we are dealing with, is very rare. I appreciate the time that all of you took to understand our business and to find solutions that fit our needs, rather than just fit us in a box. I can not convey the respect and confidence that I have in Roanoke which is based upon the level of service that we have received from you and Naomi, along with your knowledge and follow through. I am guessing that this permeates throughout the Roanoke company.”
Susan Williamson
President, Platinum Global Sourcing
“I wanted to reach out to inform you of how amazing the Roanoke team really are. I had a short turnaround and needed to get an ATA Carnet in the hands of my producer who was traveling internationally with a lot of film equipment. Hsin-Ya Hou in the New York office assisted me until work ended on the east coast and then she passed me along to Candece Perry in Long Beach. She not only helped me understand the process of submitting the application, but she also calmed me down when I went into a blind panic. The following morning Hsin-Ya noticed an error and immediately fixed it so I could have the Carnet in my hands by my deadline. I don’t know what I would’ve done without these incredible women.”
Gina Amico
Associate Producer, Efranfilms
“Superior Brokerage Services has been using Roanoke for our bond and marine insurance needs for over 20 years. Stability, consistency, creativity, and excellent customer service are the words that come to mind when I think about how Roanoke serves our needs at Superior Brokerage Services. As the needs of our clients have grown more complex over the past several years, people like David Pasco and Janeen Brazier have been there every step of the way to get us through some very challenging times.”
Paul Johnson
Sr. Vice President, Superior Brokerage Services, Inc.
“My experience over the last 10 years has only been a positive one. The team of Roanoke employees I work with are always professional, helpful and quick to respond. When they don’t know the answer to something they take the time to investigate the answer. I would tell any potential customer that they are going to be working with a competent group of professional people who care about your business.”
Beth Schwartz
Director of Human Resources and Compliance, BTX Global Logistics
“We selected Roanoke based on our past experience with Roanoke. Initially, we were referred to Glenn Patton due to past relationships with some of our colleagues. We have been with Roanoke for over 10 years. Our experience working with Roanoke has been excellent. We always get quick, thorough, responses from the Roanoke staff members, regardless of the question or need. If a potential client was on the fence about working with Roanoke, I would tell them I am speaking from the voice of experience. A customer who has been with them for over 10 years has had a lot of experience working with them and continues to work with them because of their knowledge, their expertise, their customer service, and their quick responsiveness. They couldn’t go wrong working with Roanoke Services. Insurance is a topic no one wants to think about until they need it. It’s not always an easy subject to understand and most of us reach out to the experts for guidance. The people at Roanoke Services are the experts in the industry.”
Ginger Bartlett
Director of Operations, ICAT Logistics, Inc.
“I am very grateful for the great customer service that Roanoke Insurance Group Inc. has provided to several of my clients for many years. The employees, especially Savanna Masters, Kathleen Dorman and Theresa Garcia, are always responsive and helpful. While I am an attorney and not an importer, I see how well Roanoke Insurance Group Inc. treats the importers it serves. Thank you! ”
Ruth Rodriguez
Attorney and Counselor at Law
“As a quickly expanding company we value Roanoke’s common sense approach to business. Roanoke is always extremely responsive and available whenever guidance is necessary and has provided us with the capabilities and expertise to become a stronger company. We look forward to strengthening the relationship with Roanoke as we continue to grow.”
Brandon Kraal
Director of Operations & Shipping
“Freight Force, Inc. specifically selected Roanoke for our insurance needs based on its top notch staff with experience in the transportation industry. The reality is that there are different types of transportation providers resulting in different types of policies that can the written. With Roanoke, their experienced staff are able to identify the types of polices needed, the levels of coverage to meet our company’s needs and provide them at a competitive rate which is why we rely upon Roanoke year after year for our insurance needs. Roanoke Service Representatives are outstanding professionals with a level of expertise we rely upon regularly. Our Roanoke Service Representatives are diligent, detailed and available when we need them. I wouldn’t hesitate to recommend Roanoke to any company who asks. In fact, we have referred several companies over the years!”
Laurie Hamid
Vice President, Freight Force, Inc.
“I wanted to let you know of the wonderful level of customer service that Kelli has delivered to the urgent need to process five carnets for our customer. Wonderful service means: quickly setup the account to process the applications, patience galore, seems to not let anything stand in her way, always pleasant to talk with and a great listener. Roanoke has a great person on their team and thought you should know that.”
Michael Ford
Chief Compliance Officer, BDP International
“All of the representatives at Roanoke are very welcoming, responsible and organized individuals. They are always available to answer questions and they return phone calls/emails promptly. It is always a pleasure to work with them. If a potential client was not sure what company to use, I would tell them if they are looking for quality service and attention they should use Roanoke and I would provide them with my contacts there. I would take them to the website and show them how easy it is to navigate. Would help them set up an in-person meeting if they wanted.”
Hillary Dunckley
Shipping Coordinator, Jewelry Department, Christie's
“I chose Roanoke for my insurance provider as they provide a complete policy, one that covers the freight not only in transit but during the event it is attending. Working with Roanoke is a pleasure, they respond in a timely manner and are very courteous and professional. I have recommend Roanoke to several companies and I let them know that the responses are quick, the service impeccable and the pricing is fair. Claims are paid in a timely manner if need be and Vlad is very easy to work with and always takes time out of his busy day to answer the questions I have already asked.”
Kimberly Kreider
Project Manager, EFM Event Logistics Inc.
“We at Imperial Freight Brokers have had the pleasure of working with the Roanoke team for over 20 years and it’s been an absolute joy! The entire staff is extremely knowledgeable and always willing to assist no matter how small or large the request. In addition to the Insurance Group, we also frequently use the FastBond™ program which is very user-friendly. During the transition from ACS to ACE, Roanoke adopted the new system quickly and efficiently. The process to issue a single bond or a continuous bond is instantaneous and the entire team deserves credit for implementing the process seamlessly from the user’s perspective. We cannot imagine working with another company for our insurance and bonding needs. ”
Ralph De La Rosa
President and CEO, Imperial Freight Brokers
“Having worked with Roanoke at a prior job when I started my own company I knew I would get the best service continuing my relationship with them. The industries my clients come from I am often faced with what some would consider unrealistic deadlines, Roanoke always delivers. I have worked with Roanoke for over 15 years now and thanks to their service my business continues to grow.”
Tiffany Peterson
Owner, Carnets Xpress
“Roanoke provides the flexibility of “one stop” shopping when it comes to insuring risk. Domestic or international, rail, truck, vessel or air, regardless of location or mode, Roanoke always provides a solution for the exposure.”
Penny Wright
Sr. Manager Risk Service, BNSF Logistics
“We’ve used a variety of Roanoke’s products and services for over 15 years and counting including Errors & Omissions coverage, Air and Marine Cargo Insurance and Customs Bond services just to name a few. Staff members are consistently attentive and responsive to our needs offering quality service, which has enabled us to meet and exceed the high expectations of our clients. To the entire Roanoke family, “Thank you for your contributions to our success. Keep up the great work!””
Jerry Becnel
J.W. Allen & Company, Inc
“We at Pioneer appreciate everything you do for us. I've been a Roanoke supporter for over 30 years because it's a pleasure working with the staff and the level of service provided is second to none…Just a quick note on how wonderful Dominica has been over the years and a pleasure to work with. Usually we only hear the bad things from our customers or clients so it's nice hear nice things once in a while. I thought this was the perfect moment to praise Dominica for going above and beyond as always for us.”
Steve C. Pesce
Licensed Customs Broker, Pioneer Int’l Corp.
“After reflecting on the past year and looking forward to a prosperous 2016, I wanted to take a brief moment to thank you and your staff at Roanoke Insurance Group for all that you have done for Welke Customs Brokers USA Inc for the past few years and continue to do today. The work that you have done has greatly increased our brand recognition in our target markets of Western New York, North East Ohio, Western Pennsylvania and Southern Ontario to a level which we could not have achieved with the resources that we have in house at Welke. It is seldom that you find a vendor that is dedicated and focused on the success of a client as Roanoke Insurance Group has been for us. Welke Customs Brokers USA Inc would not have experience the level of growth over the past few years without your support. It is with great pleasure that I am presenting Roanoke Insurance Group with our "2015 Vendor of the year award". Thank you for all that you do for us. We are looking forward to continued success and growth together in the coming years. ”
Damon Piatek
President/CEO, Welke Customs Brokers USA Inc
“Roanoke has greatly facilitated the electronic bond process for system users regardless of bond type and has also provided a seamless transition during the migration of the U.S. Customs Automated Commercial System (ACS) to the Automated Commercial Environment (ACE). Service is always quick, reliable and professional at Roanoke. While electronic capabilities and enhancements are critical for the expeditious processing of shipments, human involvement cannot be ignored. I know that the Roanoke team is always available to provide the support required to take care of anything we may need. So I must say, thank you Roanoke for everything that you have done for us in over 30 years of our business partnership.”
Reinaldo Rodriguez
Executive Vice President, Customs and Trade Services, Inc.
“I have to say that everyone at Roanoke has been so great to work with. I can see that everyone is knowledgeable, professional and thorough, not to mention extremely “customer focused.” These qualities, to find them at all levels, no matter who we are dealing with, is very rare. I appreciate the time that all of you took to understand our business and to find solutions that fit our needs, rather than just fit us in a box. I can not convey the respect and confidence that I have in Roanoke which is based upon the level of service that we have received from you and Naomi, along with your knowledge and follow through. I am guessing that this permeates throughout the Roanoke company.”
Susan Williamson
President, Platinum Global Sourcing
“I wanted to reach out to inform you of how amazing the Roanoke team really are. I had a short turnaround and needed to get an ATA Carnet in the hands of my producer who was traveling internationally with a lot of film equipment. Hsin-Ya Hou in the New York office assisted me until work ended on the east coast and then she passed me along to Candece Perry in Long Beach. She not only helped me understand the process of submitting the application, but she also calmed me down when I went into a blind panic. The following morning Hsin-Ya noticed an error and immediately fixed it so I could have the Carnet in my hands by my deadline. I don’t know what I would’ve done without these incredible women.”
Gina Amico
Associate Producer, Efranfilms
“Superior Brokerage Services has been using Roanoke for our bond and marine insurance needs for over 20 years. Stability, consistency, creativity, and excellent customer service are the words that come to mind when I think about how Roanoke serves our needs at Superior Brokerage Services. As the needs of our clients have grown more complex over the past several years, people like David Pasco and Janeen Brazier have been there every step of the way to get us through some very challenging times.”
Paul Johnson
Sr. Vice President, Superior Brokerage Services, Inc.
By Glenn Patton, Managing Director, Roanoke Insurance Group Canada, Inc. The following are several important issues regarding the insurance industry and regulatory changes that impact freight brokers and forwarders. With so many Canadian freight brokers and forwarders conducting cross-border business, U.S. regulatory changes affect the entire industry. Nuclear verdicts in liability cases in the […]
Industry Insights
In an era where digital transformation is not just a buzzword but a necessity, Roanoke, in collaboration with Rock-it Global, has taken a monumental step forward. We are thrilled to announce our participation in the issuance of the first electronic ATA Carnet, also known as the e-ATA Carnet. This groundbreaking achievement, conducted in partnership with […]
ATA Carnet
On March 27th, the CBSA held a Trade Chain Partner Working Group meeting and announced the following changes related to CARM’s Release 2 (“R2”), coming May 13, 2024: The minimum bond amount requirement will change from $25,000 to $5,000 for all importers with the implementation of R2. The maximum bond amount will remain capped at […]
Canada, CARM, Customs Bonds
By: Andrew Johnson, Account Executive, Roanoke Insurance Group Inc. The freight brokerage industry as we know it today began in the late 1970s and early 1980s, around the time of the Motor Carrier Act of 1980. Before the passage of this landmark legislation, regulations were too restrictive to make freight brokerage a viable business segment. […]
Industry Insights
We are excited to share that Karen Rzeszutko, President of Roanoke Insurance Group Inc. has been appointed to the Board of Directors of the United States Council for International Business (USCIB) for the 2024-2026 term. This appointment recognizes Karen’s outstanding leadership and her significant contributions to the industry. The USCIB, a prominent organization dedicated to […]
Corporate Communiqué, Industry Insights
Fictitious pickups are increasing in North America. In the US, the percentage of cargo thefts due to fictitious pickup rose from 1% in 2022 to 17% in 2023. Strategic theft patterns are also rising, where thieves use identity theft and fraud with fictitious pickup and brokering schemes to obtain loads from freight locations. Combatting this […]
Cargo Insurance, Industry Insights
As the Olympic flame burns brightly, athletes from around the world gather to compete in a showcase of human achievement and global unity. For freight forwarders, the Olympic Games represent a unique opportunity to play a crucial role behind the scenes, ensuring that equipment and goods cross international borders seamlessly. The key to this success? […]
ATA Carnet
The Canada Border Services Agency (CBSA) announced on April 19, 2024, a crucial update regarding the launch of its groundbreaking CBSA Assessment and Revenue Management (CARM) system. Amidst shifting labor dynamics and a commitment to ensuring a seamless transition, the CBSA has rescheduled the external launch of CARM to Trade Chain Partners (TCPs) to October […]
CARM
By Glenn Patton, Managing Director, Roanoke Insurance Group Canada, Inc. The following are several important issues regarding the insurance industry and regulatory changes that impact freight brokers and forwarders. With so many Canadian freight brokers and forwarders conducting cross-border business, U.S. regulatory changes affect the entire industry. Nuclear verdicts in liability cases in the […]
Industry Insights
In an era where digital transformation is not just a buzzword but a necessity, Roanoke, in collaboration with Rock-it Global, has taken a monumental step forward. We are thrilled to announce our participation in the issuance of the first electronic ATA Carnet, also known as the e-ATA Carnet. This groundbreaking achievement, conducted in partnership with […]
ATA Carnet
On March 27th, the CBSA held a Trade Chain Partner Working Group meeting and announced the following changes related to CARM’s Release 2 (“R2”), coming May 13, 2024: The minimum bond amount requirement will change from $25,000 to $5,000 for all importers with the implementation of R2. The maximum bond amount will remain capped at […]
Canada, CARM, Customs Bonds
By: Andrew Johnson, Account Executive, Roanoke Insurance Group Inc. The freight brokerage industry as we know it today began in the late 1970s and early 1980s, around the time of the Motor Carrier Act of 1980. Before the passage of this landmark legislation, regulations were too restrictive to make freight brokerage a viable business segment. […]
Industry Insights
We are excited to share that Karen Rzeszutko, President of Roanoke Insurance Group Inc. has been appointed to the Board of Directors of the United States Council for International Business (USCIB) for the 2024-2026 term. This appointment recognizes Karen’s outstanding leadership and her significant contributions to the industry. The USCIB, a prominent organization dedicated to […]
Corporate Communiqué, Industry Insights
Fictitious pickups are increasing in North America. In the US, the percentage of cargo thefts due to fictitious pickup rose from 1% in 2022 to 17% in 2023. Strategic theft patterns are also rising, where thieves use identity theft and fraud with fictitious pickup and brokering schemes to obtain loads from freight locations. Combatting this […]
Cargo Insurance, Industry Insights
As the Olympic flame burns brightly, athletes from around the world gather to compete in a showcase of human achievement and global unity. For freight forwarders, the Olympic Games represent a unique opportunity to play a crucial role behind the scenes, ensuring that equipment and goods cross international borders seamlessly. The key to this success? […]
ATA Carnet
The Canada Border Services Agency (CBSA) announced on April 19, 2024, a crucial update regarding the launch of its groundbreaking CBSA Assessment and Revenue Management (CARM) system. Amidst shifting labor dynamics and a commitment to ensuring a seamless transition, the CBSA has rescheduled the external launch of CARM to Trade Chain Partners (TCPs) to October […]
CARM
By Glenn Patton, Managing Director, Roanoke Insurance Group Canada, Inc. The following are several important issues regarding the insurance industry and regulatory changes that impact freight brokers and forwarders. With so many Canadian freight brokers and forwarders conducting cross-border business, U.S. regulatory changes affect the entire industry. Nuclear verdicts in liability cases in the […]
Industry Insights
In an era where digital transformation is not just a buzzword but a necessity, Roanoke, in collaboration with Rock-it Global, has taken a monumental step forward. We are thrilled to announce our participation in the issuance of the first electronic ATA Carnet, also known as the e-ATA Carnet. This groundbreaking achievement, conducted in partnership with […]
ATA Carnet
On March 27th, the CBSA held a Trade Chain Partner Working Group meeting and announced the following changes related to CARM’s Release 2 (“R2”), coming May 13, 2024: The minimum bond amount requirement will change from $25,000 to $5,000 for all importers with the implementation of R2. The maximum bond amount will remain capped at […]
Canada, CARM, Customs Bonds
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