“ Insurance and surety bonds may not sound exciting on the surface, but they can serve as a strategic advantage for your organization, particularly in uncertain times. This is why I encourage you to take advantage of Roanoke’s expertise and proprietary solutions to protect and ultimately grow your revenue. Since 1935, it has been our passion to empower trade and logistics service providers to thrive in a continuously changing environment. Thank you to all of our clients and industry partners for being the reason behind our passion! ”
Karen Groff
President
Our Global
Logistic Solutions
ATA CarnetsATA Carnets, often referred to as passports for goods, simplify the entry by eliminating the need to post some form of financial guarantee, for example a temporary import bond or bank guarantee.
Cargo Legal Liability InsuranceOperating a warehouse and performing local cartage services creates a legal responsibility for the cargo while it is in your custody.
Commercial Business InsuranceCommercial business insurance is an important protection for any business to have. Business insurance includes many coverages such as: General Liability & Property, Directors & Officers, Crime, Worker’s Comp, Excess/Umbrella, Fiduciary Liability, Inland Marine and more.
U.S. Customs BondsThe trade and logistics community recognizes Roanoke as among the most reliable sources for U.S. Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.
Canada Customs BondsThe trade and logistics community recognizes Roanoke as among the most reliable sources for Canada Customs bonds and providing the best surety bond service in the industry continues to be an unwavering commitment of ours.
Cyber InsuranceLogistics service providers are at a heightened risk of being targeted by cybercriminals because their business is predominately handled electronically.
Errors & Omissions InsuranceErrors and Omissions insurance is a type of professional liability insurance available to any company that offers advice or provides a service.
Marine Cargo InsuranceIn the simplest terms, cargo insurance is a type of property coverage that protects the cargo owner against loss to their property when it is in transit.
Specialty ServicesAs a value-benefit to our clients, Roanoke partners with legal experts who specialize in trade and transportation in order to facilitate access to essential legal services.
Transportation BondsCompanies operating as ocean freight forwarders and Non-Vessel Operating Common Carriers (NVOCCs) in the United States are required to be licensed and bonded as Ocean Transportation Intermediaries (OTIs).
Warehouse InsuranceWarehouse operators and logistics service providers with warehousing activities may be held liable for losses to cargo in their care, custody and control or losses resulting due to service provided.
Testimonials
“I have to say that everyone at Roanoke has been so great to work with. I can see that everyone is knowledgeable, professional and thorough, not to mention extremely “customer focused.” These qualities, to find them at all levels, no matter who we are dealing with, is very rare. I appreciate the time that all of you took to understand our business and to find solutions that fit our needs, rather than just fit us in a box. I can not convey the respect and confidence that I have in Roanoke which is based upon the level of service that we have received from you and Naomi, along with your knowledge and follow through. I am guessing that this permeates throughout the Roanoke company.”
Susan Williamson
President, Platinum Global Sourcing
“I wanted to reach out to inform you of how amazing the Roanoke team really are. I had a short turnaround and needed to get an ATA Carnet in the hands of my producer who was traveling internationally with a lot of film equipment. Hsin-Ya Hou in the New York office assisted me until work ended on the east coast and then she passed me along to Candece Perry in Long Beach. She not only helped me understand the process of submitting the application, but she also calmed me down when I went into a blind panic. The following morning Hsin-Ya noticed an error and immediately fixed it so I could have the Carnet in my hands by my deadline. I don’t know what I would’ve done without these incredible women.”
Gina Amico
Associate Producer, Efranfilms
“Superior Brokerage Services has been using Roanoke for our bond and marine insurance needs for over 20 years. Stability, consistency, creativity, and excellent customer service are the words that come to mind when I think about how Roanoke serves our needs at Superior Brokerage Services. As the needs of our clients have grown more complex over the past several years, people like David Pasco and Janeen Brazier have been there every step of the way to get us through some very challenging times.”
Paul Johnson
Sr. Vice President, Superior Brokerage Services, Inc.
“My experience over the last 10 years has only been a positive one. The team of Roanoke employees I work with are always professional, helpful and quick to respond. When they don’t know the answer to something they take the time to investigate the answer. I would tell any potential customer that they are going to be working with a competent group of professional people who care about your business.”
Beth Schwartz
Director of Human Resources and Compliance, BTX Global Logistics
“We selected Roanoke based on our past experience with Roanoke. Initially, we were referred to Glenn Patton due to past relationships with some of our colleagues. We have been with Roanoke for over 10 years. Our experience working with Roanoke has been excellent. We always get quick, thorough, responses from the Roanoke staff members, regardless of the question or need. If a potential client was on the fence about working with Roanoke, I would tell them I am speaking from the voice of experience. A customer who has been with them for over 10 years has had a lot of experience working with them and continues to work with them because of their knowledge, their expertise, their customer service, and their quick responsiveness. They couldn’t go wrong working with Roanoke Services. Insurance is a topic no one wants to think about until they need it. It’s not always an easy subject to understand and most of us reach out to the experts for guidance. The people at Roanoke Services are the experts in the industry.”
Ginger Bartlett
Director of Operations, ICAT Logistics, Inc.
“I am very grateful for the great customer service that Roanoke Insurance Group Inc. has provided to several of my clients for many years. The employees, especially Savanna Masters, Kathleen Dorman and Theresa Garcia, are always responsive and helpful. While I am an attorney and not an importer, I see how well Roanoke Insurance Group Inc. treats the importers it serves. Thank you! ”
Ruth Rodriguez
Attorney and Counselor at Law
“As a quickly expanding company we value Roanoke’s common sense approach to business. Roanoke is always extremely responsive and available whenever guidance is necessary and has provided us with the capabilities and expertise to become a stronger company. We look forward to strengthening the relationship with Roanoke as we continue to grow.”
Brandon Kraal
Director of Operations & Shipping
“Freight Force, Inc. specifically selected Roanoke for our insurance needs based on its top notch staff with experience in the transportation industry. The reality is that there are different types of transportation providers resulting in different types of policies that can the written. With Roanoke, their experienced staff are able to identify the types of polices needed, the levels of coverage to meet our company’s needs and provide them at a competitive rate which is why we rely upon Roanoke year after year for our insurance needs. Roanoke Service Representatives are outstanding professionals with a level of expertise we rely upon regularly. Our Roanoke Service Representatives are diligent, detailed and available when we need them. I wouldn’t hesitate to recommend Roanoke to any company who asks. In fact, we have referred several companies over the years!”
Laurie Hamid
Vice President, Freight Force, Inc.
“I wanted to let you know of the wonderful level of customer service that Kelli has delivered to the urgent need to process five carnets for our customer. Wonderful service means: quickly setup the account to process the applications, patience galore, seems to not let anything stand in her way, always pleasant to talk with and a great listener. Roanoke has a great person on their team and thought you should know that.”
Michael Ford
Chief Compliance Officer, BDP International
“All of the representatives at Roanoke are very welcoming, responsible and organized individuals. They are always available to answer questions and they return phone calls/emails promptly. It is always a pleasure to work with them. If a potential client was not sure what company to use, I would tell them if they are looking for quality service and attention they should use Roanoke and I would provide them with my contacts there. I would take them to the website and show them how easy it is to navigate. Would help them set up an in-person meeting if they wanted.”
Hillary Dunckley
Shipping Coordinator, Jewelry Department, Christie's
“I chose Roanoke for my insurance provider as they provide a complete policy, one that covers the freight not only in transit but during the event it is attending. Working with Roanoke is a pleasure, they respond in a timely manner and are very courteous and professional. I have recommend Roanoke to several companies and I let them know that the responses are quick, the service impeccable and the pricing is fair. Claims are paid in a timely manner if need be and Vlad is very easy to work with and always takes time out of his busy day to answer the questions I have already asked.”
Kimberly Kreider
Project Manager, EFM Event Logistics Inc.
“We at Imperial Freight Brokers have had the pleasure of working with the Roanoke team for over 20 years and it’s been an absolute joy! The entire staff is extremely knowledgeable and always willing to assist no matter how small or large the request. In addition to the Insurance Group, we also frequently use the FastBond™ program which is very user-friendly. During the transition from ACS to ACE, Roanoke adopted the new system quickly and efficiently. The process to issue a single bond or a continuous bond is instantaneous and the entire team deserves credit for implementing the process seamlessly from the user’s perspective. We cannot imagine working with another company for our insurance and bonding needs. ”
Ralph De La Rosa
President and CEO, Imperial Freight Brokers
“Having worked with Roanoke at a prior job when I started my own company I knew I would get the best service continuing my relationship with them. The industries my clients come from I am often faced with what some would consider unrealistic deadlines, Roanoke always delivers. I have worked with Roanoke for over 15 years now and thanks to their service my business continues to grow.”
Tiffany Peterson
Owner, Carnets Xpress
“Roanoke provides the flexibility of “one stop” shopping when it comes to insuring risk. Domestic or international, rail, truck, vessel or air, regardless of location or mode, Roanoke always provides a solution for the exposure.”
Penny Wright
Sr. Manager Risk Service, BNSF Logistics
“We’ve used a variety of Roanoke’s products and services for over 15 years and counting including Errors & Omissions coverage, Air and Marine Cargo Insurance and Customs Bond services just to name a few. Staff members are consistently attentive and responsive to our needs offering quality service, which has enabled us to meet and exceed the high expectations of our clients. To the entire Roanoke family, “Thank you for your contributions to our success. Keep up the great work!””
Jerry Becnel
J.W. Allen & Company, Inc
“We at Pioneer appreciate everything you do for us. I've been a Roanoke supporter for over 30 years because it's a pleasure working with the staff and the level of service provided is second to none…Just a quick note on how wonderful Dominica has been over the years and a pleasure to work with. Usually we only hear the bad things from our customers or clients so it's nice hear nice things once in a while. I thought this was the perfect moment to praise Dominica for going above and beyond as always for us.”
Steve C. Pesce
Licensed Customs Broker, Pioneer Int’l Corp.
“After reflecting on the past year and looking forward to a prosperous 2016, I wanted to take a brief moment to thank you and your staff at Roanoke Insurance Group for all that you have done for Welke Customs Brokers USA Inc for the past few years and continue to do today. The work that you have done has greatly increased our brand recognition in our target markets of Western New York, North East Ohio, Western Pennsylvania and Southern Ontario to a level which we could not have achieved with the resources that we have in house at Welke. It is seldom that you find a vendor that is dedicated and focused on the success of a client as Roanoke Insurance Group has been for us. Welke Customs Brokers USA Inc would not have experience the level of growth over the past few years without your support. It is with great pleasure that I am presenting Roanoke Insurance Group with our "2015 Vendor of the year award". Thank you for all that you do for us. We are looking forward to continued success and growth together in the coming years. ”
Damon Piatek
President/CEO, Welke Customs Brokers USA Inc
“Roanoke has greatly facilitated the electronic bond process for system users regardless of bond type and has also provided a seamless transition during the migration of the U.S. Customs Automated Commercial System (ACS) to the Automated Commercial Environment (ACE). Service is always quick, reliable and professional at Roanoke. While electronic capabilities and enhancements are critical for the expeditious processing of shipments, human involvement cannot be ignored. I know that the Roanoke team is always available to provide the support required to take care of anything we may need. So I must say, thank you Roanoke for everything that you have done for us in over 30 years of our business partnership.”
Reinaldo Rodriguez
Executive Vice President, Customs and Trade Services, Inc.
“I have to say that everyone at Roanoke has been so great to work with. I can see that everyone is knowledgeable, professional and thorough, not to mention extremely “customer focused.” These qualities, to find them at all levels, no matter who we are dealing with, is very rare. I appreciate the time that all of you took to understand our business and to find solutions that fit our needs, rather than just fit us in a box. I can not convey the respect and confidence that I have in Roanoke which is based upon the level of service that we have received from you and Naomi, along with your knowledge and follow through. I am guessing that this permeates throughout the Roanoke company.”
Susan Williamson
President, Platinum Global Sourcing
“I wanted to reach out to inform you of how amazing the Roanoke team really are. I had a short turnaround and needed to get an ATA Carnet in the hands of my producer who was traveling internationally with a lot of film equipment. Hsin-Ya Hou in the New York office assisted me until work ended on the east coast and then she passed me along to Candece Perry in Long Beach. She not only helped me understand the process of submitting the application, but she also calmed me down when I went into a blind panic. The following morning Hsin-Ya noticed an error and immediately fixed it so I could have the Carnet in my hands by my deadline. I don’t know what I would’ve done without these incredible women.”
Gina Amico
Associate Producer, Efranfilms
“Superior Brokerage Services has been using Roanoke for our bond and marine insurance needs for over 20 years. Stability, consistency, creativity, and excellent customer service are the words that come to mind when I think about how Roanoke serves our needs at Superior Brokerage Services. As the needs of our clients have grown more complex over the past several years, people like David Pasco and Janeen Brazier have been there every step of the way to get us through some very challenging times.”
Paul Johnson
Sr. Vice President, Superior Brokerage Services, Inc.
“My experience over the last 10 years has only been a positive one. The team of Roanoke employees I work with are always professional, helpful and quick to respond. When they don’t know the answer to something they take the time to investigate the answer. I would tell any potential customer that they are going to be working with a competent group of professional people who care about your business.”
Beth Schwartz
Director of Human Resources and Compliance, BTX Global Logistics
“We selected Roanoke based on our past experience with Roanoke. Initially, we were referred to Glenn Patton due to past relationships with some of our colleagues. We have been with Roanoke for over 10 years. Our experience working with Roanoke has been excellent. We always get quick, thorough, responses from the Roanoke staff members, regardless of the question or need. If a potential client was on the fence about working with Roanoke, I would tell them I am speaking from the voice of experience. A customer who has been with them for over 10 years has had a lot of experience working with them and continues to work with them because of their knowledge, their expertise, their customer service, and their quick responsiveness. They couldn’t go wrong working with Roanoke Services. Insurance is a topic no one wants to think about until they need it. It’s not always an easy subject to understand and most of us reach out to the experts for guidance. The people at Roanoke Services are the experts in the industry.”
Ginger Bartlett
Director of Operations, ICAT Logistics, Inc.
“I am very grateful for the great customer service that Roanoke Insurance Group Inc. has provided to several of my clients for many years. The employees, especially Savanna Masters, Kathleen Dorman and Theresa Garcia, are always responsive and helpful. While I am an attorney and not an importer, I see how well Roanoke Insurance Group Inc. treats the importers it serves. Thank you! ”
Ruth Rodriguez
Attorney and Counselor at Law
“As a quickly expanding company we value Roanoke’s common sense approach to business. Roanoke is always extremely responsive and available whenever guidance is necessary and has provided us with the capabilities and expertise to become a stronger company. We look forward to strengthening the relationship with Roanoke as we continue to grow.”
Brandon Kraal
Director of Operations & Shipping
“Freight Force, Inc. specifically selected Roanoke for our insurance needs based on its top notch staff with experience in the transportation industry. The reality is that there are different types of transportation providers resulting in different types of policies that can the written. With Roanoke, their experienced staff are able to identify the types of polices needed, the levels of coverage to meet our company’s needs and provide them at a competitive rate which is why we rely upon Roanoke year after year for our insurance needs. Roanoke Service Representatives are outstanding professionals with a level of expertise we rely upon regularly. Our Roanoke Service Representatives are diligent, detailed and available when we need them. I wouldn’t hesitate to recommend Roanoke to any company who asks. In fact, we have referred several companies over the years!”
Laurie Hamid
Vice President, Freight Force, Inc.
“I wanted to let you know of the wonderful level of customer service that Kelli has delivered to the urgent need to process five carnets for our customer. Wonderful service means: quickly setup the account to process the applications, patience galore, seems to not let anything stand in her way, always pleasant to talk with and a great listener. Roanoke has a great person on their team and thought you should know that.”
Michael Ford
Chief Compliance Officer, BDP International
“All of the representatives at Roanoke are very welcoming, responsible and organized individuals. They are always available to answer questions and they return phone calls/emails promptly. It is always a pleasure to work with them. If a potential client was not sure what company to use, I would tell them if they are looking for quality service and attention they should use Roanoke and I would provide them with my contacts there. I would take them to the website and show them how easy it is to navigate. Would help them set up an in-person meeting if they wanted.”
Hillary Dunckley
Shipping Coordinator, Jewelry Department, Christie's
“I chose Roanoke for my insurance provider as they provide a complete policy, one that covers the freight not only in transit but during the event it is attending. Working with Roanoke is a pleasure, they respond in a timely manner and are very courteous and professional. I have recommend Roanoke to several companies and I let them know that the responses are quick, the service impeccable and the pricing is fair. Claims are paid in a timely manner if need be and Vlad is very easy to work with and always takes time out of his busy day to answer the questions I have already asked.”
Kimberly Kreider
Project Manager, EFM Event Logistics Inc.
“We at Imperial Freight Brokers have had the pleasure of working with the Roanoke team for over 20 years and it’s been an absolute joy! The entire staff is extremely knowledgeable and always willing to assist no matter how small or large the request. In addition to the Insurance Group, we also frequently use the FastBond™ program which is very user-friendly. During the transition from ACS to ACE, Roanoke adopted the new system quickly and efficiently. The process to issue a single bond or a continuous bond is instantaneous and the entire team deserves credit for implementing the process seamlessly from the user’s perspective. We cannot imagine working with another company for our insurance and bonding needs. ”
Ralph De La Rosa
President and CEO, Imperial Freight Brokers
“Having worked with Roanoke at a prior job when I started my own company I knew I would get the best service continuing my relationship with them. The industries my clients come from I am often faced with what some would consider unrealistic deadlines, Roanoke always delivers. I have worked with Roanoke for over 15 years now and thanks to their service my business continues to grow.”
Tiffany Peterson
Owner, Carnets Xpress
“Roanoke provides the flexibility of “one stop” shopping when it comes to insuring risk. Domestic or international, rail, truck, vessel or air, regardless of location or mode, Roanoke always provides a solution for the exposure.”
Penny Wright
Sr. Manager Risk Service, BNSF Logistics
“We’ve used a variety of Roanoke’s products and services for over 15 years and counting including Errors & Omissions coverage, Air and Marine Cargo Insurance and Customs Bond services just to name a few. Staff members are consistently attentive and responsive to our needs offering quality service, which has enabled us to meet and exceed the high expectations of our clients. To the entire Roanoke family, “Thank you for your contributions to our success. Keep up the great work!””
Jerry Becnel
J.W. Allen & Company, Inc
“We at Pioneer appreciate everything you do for us. I've been a Roanoke supporter for over 30 years because it's a pleasure working with the staff and the level of service provided is second to none…Just a quick note on how wonderful Dominica has been over the years and a pleasure to work with. Usually we only hear the bad things from our customers or clients so it's nice hear nice things once in a while. I thought this was the perfect moment to praise Dominica for going above and beyond as always for us.”
Steve C. Pesce
Licensed Customs Broker, Pioneer Int’l Corp.
“After reflecting on the past year and looking forward to a prosperous 2016, I wanted to take a brief moment to thank you and your staff at Roanoke Insurance Group for all that you have done for Welke Customs Brokers USA Inc for the past few years and continue to do today. The work that you have done has greatly increased our brand recognition in our target markets of Western New York, North East Ohio, Western Pennsylvania and Southern Ontario to a level which we could not have achieved with the resources that we have in house at Welke. It is seldom that you find a vendor that is dedicated and focused on the success of a client as Roanoke Insurance Group has been for us. Welke Customs Brokers USA Inc would not have experience the level of growth over the past few years without your support. It is with great pleasure that I am presenting Roanoke Insurance Group with our "2015 Vendor of the year award". Thank you for all that you do for us. We are looking forward to continued success and growth together in the coming years. ”
Damon Piatek
President/CEO, Welke Customs Brokers USA Inc
“Roanoke has greatly facilitated the electronic bond process for system users regardless of bond type and has also provided a seamless transition during the migration of the U.S. Customs Automated Commercial System (ACS) to the Automated Commercial Environment (ACE). Service is always quick, reliable and professional at Roanoke. While electronic capabilities and enhancements are critical for the expeditious processing of shipments, human involvement cannot be ignored. I know that the Roanoke team is always available to provide the support required to take care of anything we may need. So I must say, thank you Roanoke for everything that you have done for us in over 30 years of our business partnership.”
Reinaldo Rodriguez
Executive Vice President, Customs and Trade Services, Inc.
“I have to say that everyone at Roanoke has been so great to work with. I can see that everyone is knowledgeable, professional and thorough, not to mention extremely “customer focused.” These qualities, to find them at all levels, no matter who we are dealing with, is very rare. I appreciate the time that all of you took to understand our business and to find solutions that fit our needs, rather than just fit us in a box. I can not convey the respect and confidence that I have in Roanoke which is based upon the level of service that we have received from you and Naomi, along with your knowledge and follow through. I am guessing that this permeates throughout the Roanoke company.”
Susan Williamson
President, Platinum Global Sourcing
“I wanted to reach out to inform you of how amazing the Roanoke team really are. I had a short turnaround and needed to get an ATA Carnet in the hands of my producer who was traveling internationally with a lot of film equipment. Hsin-Ya Hou in the New York office assisted me until work ended on the east coast and then she passed me along to Candece Perry in Long Beach. She not only helped me understand the process of submitting the application, but she also calmed me down when I went into a blind panic. The following morning Hsin-Ya noticed an error and immediately fixed it so I could have the Carnet in my hands by my deadline. I don’t know what I would’ve done without these incredible women.”
Gina Amico
Associate Producer, Efranfilms
“Superior Brokerage Services has been using Roanoke for our bond and marine insurance needs for over 20 years. Stability, consistency, creativity, and excellent customer service are the words that come to mind when I think about how Roanoke serves our needs at Superior Brokerage Services. As the needs of our clients have grown more complex over the past several years, people like David Pasco and Janeen Brazier have been there every step of the way to get us through some very challenging times.”
Paul Johnson
Sr. Vice President, Superior Brokerage Services, Inc.
Our clients trust our solutions and make us special.
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Written by Amanda Barlow and featured in FORWARD Magazine Cyber risk is one of the most challenging systemic risks for small to medium sized enterprises, including the freight-forwarding sector. How ready companies are to recover from a cyberattack depends on their cyber resiliency and response services. Amanda Barlow, regional vice president at Roanoke, defines the […]
Cyber Security
Roanoke Insurance Group is delighted to once again sponsor a $5,000 scholarship to students intending to join the trade industry. The National Customs Broker and Forwarder Association of America (NCBFAA) offers this $5,000 scholarship award yearly and will be presented to the winner at the NCBFAA annual conference in April 2023. The topic for this […]
Industry Insights
Increased Prices of Fuel, Agricultural Products, and Other Goods are Leading to Increased Theft In partnership with Roanoke, BSI’s Global Intelligence Analysts have provided a high-level outlook on the top supply chain risks expected in upcoming months, based on data and trends from the first three quarters of 2022. BSI’s data shows that thieves globally […]
Industry Insights
What were the top commodities stolen in 2022? What types of cargo thefts occurred most often? The answers to these questions and much more are now available in the 2002 Global Cargo Theft Report published in partnership with BSI Supply Chain Services and Solutions. Logistics service providers and cargo owners can leverage this information to […]
Cargo Insurance
We have important news to share with you. Karen Groff, President of Roanoke Insurance Group, has decided to leave the organization. Although our hearts are heavy with this news, we respect her decision and wish her all the best in her future endeavors. Karen played an integral role in Roanoke’s success over the past 30 […]
Corporate Communiqué, Industry Insights
Roanoke Insurance Group is excited to announce the formation of our Client Experience department. This new department will be led by Amanda Barlow, who has served our clients in a variety of capacities throughout her tenure at Roanoke. Most recently as the Regional Vice President of our Western region. Roanoke’s Kylie Reinert will join Amanda […]
Industry Insights
The National Safety Council(NSC) recognizes April as Distracted Driving Awareness Month. They estimate that 4,000 deaths and 276,000 injuries occur yearly because of distracted driving crashes. Additionally, distracted driving is the cause of 10% of all fatal crashes. Many of these accidents and fatalities are attributed to drivers engaging in risky behavior such as cell […]
Commercial Business Insurance, Industry Insights
The liability landscape for the trade and transportation industry is changing. Carrier accidents on the road resulting in bodily injury and property damage (BIPD) claims pose a real financial threat to brokers, forwarders, and other transportation intermediaries. Recently, the number of large trucks involved in fatal crashes and the resulting jury awards have skyrocketed. Inconsistent […]
Industry Insights, Transportation
Written by Amanda Barlow and featured in FORWARD Magazine Cyber risk is one of the most challenging systemic risks for small to medium sized enterprises, including the freight-forwarding sector. How ready companies are to recover from a cyberattack depends on their cyber resiliency and response services. Amanda Barlow, regional vice president at Roanoke, defines the […]
Cyber Security
Roanoke Insurance Group is delighted to once again sponsor a $5,000 scholarship to students intending to join the trade industry. The National Customs Broker and Forwarder Association of America (NCBFAA) offers this $5,000 scholarship award yearly and will be presented to the winner at the NCBFAA annual conference in April 2023. The topic for this […]
Industry Insights
Increased Prices of Fuel, Agricultural Products, and Other Goods are Leading to Increased Theft In partnership with Roanoke, BSI’s Global Intelligence Analysts have provided a high-level outlook on the top supply chain risks expected in upcoming months, based on data and trends from the first three quarters of 2022. BSI’s data shows that thieves globally […]
Industry Insights
What were the top commodities stolen in 2022? What types of cargo thefts occurred most often? The answers to these questions and much more are now available in the 2002 Global Cargo Theft Report published in partnership with BSI Supply Chain Services and Solutions. Logistics service providers and cargo owners can leverage this information to […]
Cargo Insurance
We have important news to share with you. Karen Groff, President of Roanoke Insurance Group, has decided to leave the organization. Although our hearts are heavy with this news, we respect her decision and wish her all the best in her future endeavors. Karen played an integral role in Roanoke’s success over the past 30 […]
Corporate Communiqué, Industry Insights
Roanoke Insurance Group is excited to announce the formation of our Client Experience department. This new department will be led by Amanda Barlow, who has served our clients in a variety of capacities throughout her tenure at Roanoke. Most recently as the Regional Vice President of our Western region. Roanoke’s Kylie Reinert will join Amanda […]
Industry Insights
The National Safety Council(NSC) recognizes April as Distracted Driving Awareness Month. They estimate that 4,000 deaths and 276,000 injuries occur yearly because of distracted driving crashes. Additionally, distracted driving is the cause of 10% of all fatal crashes. Many of these accidents and fatalities are attributed to drivers engaging in risky behavior such as cell […]
Commercial Business Insurance, Industry Insights
The liability landscape for the trade and transportation industry is changing. Carrier accidents on the road resulting in bodily injury and property damage (BIPD) claims pose a real financial threat to brokers, forwarders, and other transportation intermediaries. Recently, the number of large trucks involved in fatal crashes and the resulting jury awards have skyrocketed. Inconsistent […]
Industry Insights, Transportation
Written by Amanda Barlow and featured in FORWARD Magazine Cyber risk is one of the most challenging systemic risks for small to medium sized enterprises, including the freight-forwarding sector. How ready companies are to recover from a cyberattack depends on their cyber resiliency and response services. Amanda Barlow, regional vice president at Roanoke, defines the […]
Cyber Security
Roanoke Insurance Group is delighted to once again sponsor a $5,000 scholarship to students intending to join the trade industry. The National Customs Broker and Forwarder Association of America (NCBFAA) offers this $5,000 scholarship award yearly and will be presented to the winner at the NCBFAA annual conference in April 2023. The topic for this […]
Industry Insights
Increased Prices of Fuel, Agricultural Products, and Other Goods are Leading to Increased Theft In partnership with Roanoke, BSI’s Global Intelligence Analysts have provided a high-level outlook on the top supply chain risks expected in upcoming months, based on data and trends from the first three quarters of 2022. BSI’s data shows that thieves globally […]
Industry Insights
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