FAQ's
How Do I Resolve an eBond Rejection?
Customs and Border Protection Bonds FAQ – How Do I Resolve an eBond Rejection?
As part of our ongoing efforts to provide the tools and resources you need to successfully manage a compliant Customs Bond Program, we offer the following answers to your most frequently asked questions.
The following information reveals some of the most common reasons why eBonds are rejected by CBP and solutions on how these issues can be resolved.
If you have a question you’d like answered and it’s not addressed above, please submit it to infospot@roanokegroup.com.
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Our Latest Articles
Many Customs and trade laws carry significant financial consequences for importers, and of these laws, antidumping and countervailing duties pose some of the most dangerous ramifications. These provisions exist to protect domestic industries and producers from unfair foreign competition. Under U.S. law, goods are subject to assessment of “ordinary duties” based on their classification under […]
What were the top commodities stolen in 2022? What types of cargo thefts occurred most often? The answers to these questions and much more are now available in the 2002 Global Cargo Theft Report published in partnership with BSI Supply Chain Services and Solutions. Logistics service providers and cargo owners can leverage this information to […]
We have important news to share with you. Karen Groff, President of Roanoke Insurance Group, has decided to leave the organization. Although our hearts are heavy with this news, we respect her decision and wish her all the best in her future endeavors. Karen played an integral role in Roanoke’s success over the past 30 […]
As featured in 3PL Perspectives Magazine in October 2023 Shippers must understand the differences in recovery options and choose the best and most cost-effective method to safeguard their financial interests. Property brokers and forwarders can assist customers by providing insightful guidance on these commonly misunderstood options. Rules of the Road – Interstate Shipments Since 1906, […]
Roanoke has appointed two key leaders to new roles, effective November 1, 2023. Please join us in congratulating Patrice Lafayette for accepting the position of Regional Vice President, Western Region, and Grant Goldsmith, who has accepted a position as Head of Sales. Patrice has been a steadfast leader of Roanoke’s Western Region for more than […]
Written by Andrew Johnson & featured in the American Journal of Transportation Imagine you have spent six months planning and bidding the transportation of a large piece of equipment. The shipment travels from origin to port and is loaded onto an awaiting vessel for the ocean voyage to the destination port. The equipment is offloaded […]
On the open sea cargo losses happen. Every year, 100s of millions of cargo containers carrying goods valued into the trillions of dollars crisscross the ocean on ships. Transporting these goods safely requires proper packing, stowage, container weight, and securing of containers, but even when all these measures are carried out to perfection, containers get […]
CARM Release 2 Important Update for Customs Brokers and Importers On August 11, 2023, CBSA’s CARM Engagement team released an important update on the next phase of the CARM project launch. Per their email to trade and logistics partners: “In October 2023, the CARM Release 2 system will be available for selected industry partners who […]
Karen has been a part of Roanoke for nearly 20 years. During this time, she has shown exceptional leadership skills and technical expertise in multiple customer-facing positions, such as Head of Marine & Liability Underwriting and Head of Liability Claims. Her most recent role was SVP, Chief Underwriting Officer, Marine at Munich Re Specialty Group […]
Glenn Patton, Managing Director for Roanoke Insurance Group Canada, sat with Tony Pelli of BSI Supply Chain Solutions to discuss supply chain risks and management strategies. From warehouse thefts to risks associated with transporting goods, there are many proactive checks that logistics service providers can implement to mitigate the impact of supply chain issues on […]
Many Customs and trade laws carry significant financial consequences for importers, and of these laws, antidumping and countervailing duties pose some of the most dangerous ramifications. These provisions exist to protect domestic industries and producers from unfair foreign competition. Under U.S. law, goods are subject to assessment of “ordinary duties” based on their classification under […]
What were the top commodities stolen in 2022? What types of cargo thefts occurred most often? The answers to these questions and much more are now available in the 2002 Global Cargo Theft Report published in partnership with BSI Supply Chain Services and Solutions. Logistics service providers and cargo owners can leverage this information to […]
We have important news to share with you. Karen Groff, President of Roanoke Insurance Group, has decided to leave the organization. Although our hearts are heavy with this news, we respect her decision and wish her all the best in her future endeavors. Karen played an integral role in Roanoke’s success over the past 30 […]
As featured in 3PL Perspectives Magazine in October 2023 Shippers must understand the differences in recovery options and choose the best and most cost-effective method to safeguard their financial interests. Property brokers and forwarders can assist customers by providing insightful guidance on these commonly misunderstood options. Rules of the Road – Interstate Shipments Since 1906, […]
Roanoke has appointed two key leaders to new roles, effective November 1, 2023. Please join us in congratulating Patrice Lafayette for accepting the position of Regional Vice President, Western Region, and Grant Goldsmith, who has accepted a position as Head of Sales. Patrice has been a steadfast leader of Roanoke’s Western Region for more than […]
Written by Andrew Johnson & featured in the American Journal of Transportation Imagine you have spent six months planning and bidding the transportation of a large piece of equipment. The shipment travels from origin to port and is loaded onto an awaiting vessel for the ocean voyage to the destination port. The equipment is offloaded […]
On the open sea cargo losses happen. Every year, 100s of millions of cargo containers carrying goods valued into the trillions of dollars crisscross the ocean on ships. Transporting these goods safely requires proper packing, stowage, container weight, and securing of containers, but even when all these measures are carried out to perfection, containers get […]
CARM Release 2 Important Update for Customs Brokers and Importers On August 11, 2023, CBSA’s CARM Engagement team released an important update on the next phase of the CARM project launch. Per their email to trade and logistics partners: “In October 2023, the CARM Release 2 system will be available for selected industry partners who […]
Karen has been a part of Roanoke for nearly 20 years. During this time, she has shown exceptional leadership skills and technical expertise in multiple customer-facing positions, such as Head of Marine & Liability Underwriting and Head of Liability Claims. Her most recent role was SVP, Chief Underwriting Officer, Marine at Munich Re Specialty Group […]
Glenn Patton, Managing Director for Roanoke Insurance Group Canada, sat with Tony Pelli of BSI Supply Chain Solutions to discuss supply chain risks and management strategies. From warehouse thefts to risks associated with transporting goods, there are many proactive checks that logistics service providers can implement to mitigate the impact of supply chain issues on […]
Many Customs and trade laws carry significant financial consequences for importers, and of these laws, antidumping and countervailing duties pose some of the most dangerous ramifications. These provisions exist to protect domestic industries and producers from unfair foreign competition. Under U.S. law, goods are subject to assessment of “ordinary duties” based on their classification under […]
What were the top commodities stolen in 2022? What types of cargo thefts occurred most often? The answers to these questions and much more are now available in the 2002 Global Cargo Theft Report published in partnership with BSI Supply Chain Services and Solutions. Logistics service providers and cargo owners can leverage this information to […]
We have important news to share with you. Karen Groff, President of Roanoke Insurance Group, has decided to leave the organization. Although our hearts are heavy with this news, we respect her decision and wish her all the best in her future endeavors. Karen played an integral role in Roanoke’s success over the past 30 […]
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