News & Insights

To Our Valued Partners: In the event you or your clients are impacted by Hurricane Dorian, Roanoke is here to help. We are closely monitoring the storm and ports, and we are committed to timely assistance with any claims you may experience. How to Report a Claim For Marine Cargo Claims: Report your loss directly in our CoverageDock™ system. You may also reach us by phone at 847-969-7064 or by email at marineclaims@roanokegroup.com. Service Hours: Monday-Friday 8:00-5:00 PM CT (extended assistance at 847-594-2220 or 847-254-0430) For Commercial Property Claims: Contact Melissa Pyles, Hemanti Amin or Rita Ginnow or call us at +1.800.ROANOKE (800.762.6653). You may also email […]

September 05, 2019

  In recognition of Labor Day, our offices will close at 3pm on August 30th, remain closed on September 2nd and reopen for normal business hours on September 3rd. Have a safe weekend!

August 29, 2019

The Shipping Risks Making Supply Chain Logistics Vulnerable Everyone looks forward to a long holiday weekend, especially after a busy summer season. Labor Day is just around the corner and while you may be in vacation mode, it’s important that manufacturers and logistics service providers be prepared for the risks associated with the long weekend. Did you know that in Labor Day weekends between 2014 and 2018, the SensiGuard™ Supply Chain Intelligence Center (SCIC) recorded 2.4 thefts a day? This statistic is 14% higher than the industry average for any other time during the year.   Why is there so […]

August 29, 2019

Transportation and logistics service providers, and mostly all companies large and small, are suffering business disruptions due to cyberattacks. A single email sent by a hacker to an unsuspecting and trusting individual — if opened by mistake —  can compromise the operations of an entire company. Every company is vulnerable and it’s only smart to take precautions and make contingency plans against cyberattacks.   What is a Cyberattack? A cyberattack is a proactive targeting and attack of a company’s computer information systems, technology infrastructure, network or personal computers and devices. The attacker is a person or group with malicious intent […]

August 22, 2019

Ever wondered how ATA Carnets benefit businesses looking to expand on a global scale? Find the answer to that question and more in this brief excerpt from an interview with Amanda Barlow, Vice President of ATA Carnet. “The ATA Carnet is an absolutely amazing and dynamic tool that allows and assists U.S. business as well as foreign business to expand in foreign markets,” Amanda explains in a recent interview. Watch to learn more: Contact Us We will be releasing additional segments of this interview in the weeks to come. In the meantime, if you have any questions about the benefits […]

August 13, 2019

As your customer’s primary resource in trade facilitation, your focus is to hone your expertise and provide the best information and service possible.   Finding time to focus on general business concerns can sometimes take a back seat to business growth and client retention.  Just as your goal is to simplify the complicated with your clients, you want the same assistance from your insurance provider.  Liability is a multi-faceted risk category, and the insurance that protects your exposures will often have a multi-coverage solution.  The foundation of most insurance programs, however, begins with General Liability (GL) coverage. You may think the […]

July 26, 2019