Who We Serve

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Who We Serve

Roanoke is a specialty insurance broker

We offer comprehensive insurance solutions to those involved in supply chain including business property and casualty, cargo insurance, transit and warehouse related liability, professional liability, as well as surety bonds and ATA Carnet. We specialize in finding the best risk coverage for anyone who arranges shipments of cargo for domestic and international transit, performs customs clearance, or requires any kind of surety or insurance product related to international trade. We help keep businesses in business by protecting their assets and finding the right coverage for logistics and trade related liabilities.

We're laser focused on products and services for companies involved in transportation, logistics or shipping.

3PL / 4PL

A Third Party Logistics company (3PL) provides outsourced or ‘third party’ logistics services to companies with supply chain...

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Customs Brokers

A customs broker handles customs clearance and is usually involved in import transportation from the port.

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Domestic Freight Forwarders

Domestic freight forwarding arranges for freight shipments to destinations within the US.

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FTZ Operators and Users

Roanoke is a one-stop shop for the Customs Bonds and Insurance products and services you need to successfully operate your...

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Freight Brokers

The freight broker contracts with motor carriers to move freight to destinations within Canada and, if properly licensed to do...

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Importer / Exporter

Logistics service providers, customs brokers, and other companies managing supply chain play a vital role in the shipping...

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Indirect Air Carrier

An indirect air carrier is someone who arranges freight on airlines, domestic and international, and they issue a House Airway...

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International Freight Forwarder

International Freight Forwarders arrange ocean or air freight shipments.

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Motor Truck Carrier

Motor truck carriers move cargo on their own trucks, and assume first in line liability for cargo damage as well as for...

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NVOCC

The NVOCC (non-vessel operating common carriers) arranges for the carriage of cargo on ocean vessels and issues house ocean...

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Property Brokers

The domestic property broker contracts with motor carriers to move domestic freight to interstate destinations with the United...

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Warehouse Operator

Warehouse operators many conduct business in a number of different ways. A warehouse may focus on long-term storage.

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Our Latest Articles

Hurricane Insurance Readiness Guide for Logistics Professionals

Minimize disruption. Maximize recovery. Insure what matters. Why Insurance Readiness Is Business Resilience Every hurricane season, logistics businesses across the Gulf and East Coasts — and increasingly, inland — face serious risks. From warehouse flooding and power loss to damaged cargo and business shutdowns, the financial fallout can be significant. The good news? Insurance isn’t just a recovery tool — it’s a strategic advantage. This guide will help you evaluate your current policies, identify critical gaps, and understand what protections are most important before the next storm strikes. Designed for: Freight forwarders Customs brokers Warehouse and yard operators Inland and […]

How to Select a Reliable Trucking Partner: A Guide for 3PLs to Combat Industry Fraud

By Trent Van Wormer, Strategic Relationship Manager The transportation industry operates on trust, efficiency, and strong partnerships. For third-party logistics providers (3PLs), choosing a reliable trucking partner is not only critical for operational success but also essential in combating fraud—a persistent threat in the logistics industry. According to the Transportation Intermediaries Association (TIA), fraud-related issues, including double brokering and carrier identity theft, cost the industry millions annually. By conducting thorough due diligence, 3PLs can mitigate risks and build long-term, trustworthy relationships with great trucking partners. Here are the key factors to consider. Operational Capabilities and Capacity Assessing a trucking company’s […]

The Benefits of an ATA Carnet versus a Temporary Import Bond (TIB)

By: Kelli Milianti, ATA Carnet Manager, Roanoke Insurance Group Inc. When shipping goods for temporary importation and re-exportation, businesses must select a form of security to meet customs requirements. Most often the cargo owner faces the choice between using an ATA Carnet with a carnet bond or a Temporary Import Bond (TIB). Each option has its advantages, but the ATA Carnet generally offers more streamlined benefits for international trade. Benefits of an ATA Carnet 1. Cost Savings: ATA Carnets eliminate duties and value-added taxes (VAT) when goods are re-exported within the validity period, reducing financial burdens[1][2][3]. 2. Simplified Customs Procedures: […]

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

Contact

If you have any questions or need help, feel free to contact with our team.

800-762-6653

US CORPORATE HEADQUARTERS

1501 E. Woodfield Road

Suite 400W

Schaumburg, IL 60173


CANADA CORPORATE HEADQUARTERS

390 Bay Street

Munich Re Centre, 22nd Floor

Toronto, ON M5H 2Y2

Solutions that Go the Distance.

© 2024 Roanoke Insurance Group Inc.

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