AVP Regional Product Manager, Surety Bonds
Iliana Alvarez’s insurance industry experience with Roanoke began in 1980. She is an insurance broker for our Miami, FL office specializing in cargo insurance, bonds, marketing, sales support, management of quality procedures and customer service for Florida, Puerto Rico and the U.S. Virgin Island. Her extensive transportation-related insurance experience instilled in her the importance of having the right coverage and the knowledge necessary to deliver. Iliana’s customers rely on her experience to help them easily navigate and expedite the cumbersome risk management and claims processes. She interfaces daily with her customers advising of new import and export regulations and the effects on their risk exposures. Iliana holds the professional designation of Certified Insurance Counselor (CIC), and in December 2003 graduated with honors with a degree in Business Administration from Barry University.
Iliana serves on the executive board of the Florida Customs Brokers Freight Forwarders Association as Secretary and is the Chair of the Membership Committee. She is also a member of the Florida Foreign Trade Association and the CSCMP South Florida Round Table.
Offering top-notch customer service is my foremost priority. Customers value my years of experience and the special attention provided for all their needs. Being there when customers need us is what I believe makes Roanoke different from anyone else in this industry.
– Iliana Alvarez