- Download the fillable pdf Claim Submission form linked below
- Complete the Claim Submission form in its entirety.
- Via email, attach the completed Claim Submission form along with any applicable documentation highlighted in the Claim Submission From under, “REQUIRED DOCUMENTS TO FILE YOUR CLAIM” to: submitclaim@roanokegroup.com
Please note, that the submitclaim@roanokegroup.com email is for submitting a new claim only. To follow-up on an existing claim, email bmcclaims@roanokegroup.com and one of our claim analysts will assist you. Your newly submitted claim will be acknowledged within 48 hours. To adhere to the FMC regulatory requirements, Roanoke’s claim team will contact the NVO to mediate the resolution of the claim. Most claims are paid within 45 – 90 days of submission. If both the NVO and the claimant enter a dispute, a court judgment may be required for Roanoke to issue payment against the bond.
