Roanoke Claims Services | Roanoke

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Claims Support

Marine Cargo Insurance from Roanoke

As a logistics service provider, you need to prepare for the possibility of filing marine cargo claims on behalf of your cargo owner clients. Anytime cargo arrives damaged or is lost, you may need to file a marine cargo claim under your Cargo Policy. Due to the high risk of loss to cargo in transit, these claims are frequent, and established procedures can help you to expedite claims servicing and get your client paid. For step-by-step claim procedures and shareable checklists, visit our Reference Library.

Need more information on how to acquire marine insurance? Reach out to our experienced service team at Roanoke. We can assist you with acquiring marine cargo insurance as well as transportation-related liability insurances, or clarify the process for filing marine cargo insurance claims. Explore related products and support across our Solutions hub, or you can reach us at 1.866.828.1959.

Claims Support

Transportation Legal Liability Claims

If a claim is made against you OR if you know of any possible claim situation for which you may be held responsible, immediately notify:

Underwriters at Lloyds c/o
Roanoke Claims Services
1501 E. Woodfield Road, Suite 400W
Schaumburg, IL 60173
ATTN: Marine Claims
Email: insuranceclaims@roanokegroup.com
Fax: 1-847-969-8200
For Questions/Comments: 1-800-Roanoke

Claims Support

Cargo Insurance Claims Service

In the event of a financial loss, you want to work with a partner equipped to expedite your claim and represent your interests. That partner is Roanoke and our claims service team! Quality and experience are the tools in trade of this specialized unit providing our clients expedited and professional claims management services. With a combined total of over 165 years experience in claim handling, our customer service-oriented claims staff is the perfect solution to your Cargo, Transportation Legal Liability, Errors and Omissions or Business Insurance claim. Find quick answers on documentation, timelines, and next steps in our FAQs.

When it comes to your Cargo insurance claims, we have the know-how to work on your behalf with insurance adjusters to ensure that your claim is settled responsibly and responsively. We also aggressively handle transportation-related subrogation to recover monies from carriers in an effort to successfully reduce your claims ratios and minimize your losses.

Most of our claims personnel have prior training and technical experience working for insurance companies. They are proficient with cargo policy clauses; claims adjustments and calculations; claims documents; salvage procedures and survey arrangements. Our claims personnel undergo a thorough training program to ensure we are providing consistent, quality service to which our clients are accustomed.

We invite you to learn more about us, our experienced talent in this highly specialized area, our creative solutions, and the value we will bring to you and your clients. Please contact us at 1-800-ROANOKE (800-762-6653).

Claims Support

Business Insurance Claims

You’ve heard that the best defense is a good offense. That’s true of insurance claims as well. Take advantage of your insurance company’s loss control offerings to reduce the potential for a claim.

Before a claim occurs, we recommend the following:

Create a business-restoration plan to use in case of disaster. The plan should include names and contact numbers of suppliers, employees, and companies that clean, rebuild and do fire restoration work.
The best defense in the protection of your real and personal property is an up-to-date appraisal or inventory with photographs to document the condition of the property prior to the disaster.
Back up your systems daily. Arrange with your hardware and software vendors for replacement and/or temporary processing options.
Store all of this information at another location.

Each type of insurance claim presents a different reporting structure. The information provided will assist you in gathering information and reporting a claim to your insurer.

All of your policies contain a clause that requires you report claims as soon as possible. Failure to do so can affect your coverage.

Claims Support

BMC-84 Bond Claims

Step-by-Step Guide to Filing a BMC Claim

Download the fillable pdf Claim Submission form linked below
Complete the Claim Submission form in its entirety.
Attach the completed Claim Submission form along with any applicable documentation highlighted in the Claim Submission form under, “REQUIRED DOCUMENTS TO FILE YOUR CLAIM” to: submitclaim@roanokegroup.com

Please note, that the submitclaim@roanokegroup.com email is for submitting a new claim only. To follow-up on an existing claim, email bmcclaims@roanokegroup.com and one of our claim analysts will assist you. Your newly submitted claim will be acknowledged within 48 hours. To adhere to the FMCSA regulatory requirements, Roanoke’s claim team will contact the property broker to mediate the resolution of the claim. Most claims are paid within 45 – 90 days of submission. If both the property broker and the claimant enter a dispute, a court judgment may be required for Roanoke to issue payment against the bond.

Claims Support

FMC Claims

Step-by-Step Guide to Filing an FMC Claim

Download the fillable pdf Claim Submission form linked below
Complete the Claim Submission form in its entirety.
Via email, attach the completed Claim Submission form along with any applicable documentation highlighted in the Claim Submission From under, “REQUIRED DOCUMENTS TO FILE YOUR CLAIM” to: submitclaim@roanokegroup.com

Please note, that the submitclaim@roanokegroup.com email is for submitting a new claim only. To follow-up on an existing claim, email bmcclaims@roanokegroup.com and one of our claim analysts will assist you. Your newly submitted claim will be acknowledged within 48 hours. To adhere to the FMC regulatory requirements, Roanoke’s claim team will contact the NVO to mediate the resolution of the claim. Most claims are paid within 45 – 90 days of submission. If both the NVO and the claimant enter a dispute, a court judgment may be required for Roanoke to issue payment against the bond.

Roanoke is the leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

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