About Us

In this ever-changing complex industry you need a partner who will not only help you shoulder risk and ensure compliance, but one who will help you anticipate and navigate emerging threats. Roanoke is that partner. Our risk and compliance solutions combine our deep industry expertise with a range of specialty insurance and surety products designed to fit your exact needs—and meet them with the speed and accuracy required to serve your customers. We have access to offerings from a broad range of carriers and we provide exclusive and proprietary solutions that bring with them meaningful advantages for your business. Our in-house underwriters quickly respond to your specific circumstances with thoughtful, well-designed policies. Our own team of claims specialists work to resolve your issues with care and tenacity, while our marketing and technical support professionals help you seamlessly integrate our products and platforms into your systems and business brand.

You are focused on meeting your customers’ needs while navigating a demanding, fast-paced global supply-chain and you need to know your risks and regulatory requirements are covered. Roanoke has your back. We combine our 90 years of industry leadership with tireless dedication and deep care for our customers. That means we go the extra mile to deliver a positive working experience, always operate with integrity and resolve your issues favorably. We recommend specialty insurance and surety products best suited to your needs, and we have relationships with a range of carriers—as well as exclusive and proprietary solutions that ensure you have access to best-in-class risk & compliance management. When you choose solutions that place you with our team of in-house experts, you can rest assured you will receive fast and accurate quotes, and if you do experience a loss, we will pursue positive claim resolutions, subrogation to reduce loss ratios, and thorough investigations to recover lost and stolen goods.

In order to keep your business growing in the demanding, fast-paced supply-chain and global logistics industry, you need to respond to your customers’ requests with speed, ingenuity, and confidence. Roanoke has the products and capabilities to help you thrive. Our regionalized structure provides close-to-the-client support while our association with a global specialty insurance and surety powerhouse allows us to offer best-in-class solutions, whether you are a small, middle-market, or multinational entity. Plus, we provide you with education, training, marketing support, and a meaningful additional revenue stream through the ability for your organization to facilitate cargo insurance and customs bonds to your customers. Roanoke is equipped to uniquely drive your business forward.

Along with our market-leading capabilities and broad industry reach, our people never lose sight of what matters most: being approachable, responsive, and dedicated to delivering a great customer experience. Our in-house underwriting, claims, marketing, and technology professionals are all laser-focused on meeting your needs, not just with deep knowledge and decades of expertise, but also with genuine care for making every interaction a customer-centered one.